Alexius Hall
Forney,TX
Summary
Dynamic and results-oriented professional with extensive experience in healthcare customer service and billing, notably at Apria Healthcare. Excelled in relationship building and problem-solving, enhancing trust and revenue growth. Proficient in ERP software and insurance verification, I consistently delivered positive outcomes, leveraging a goal-oriented mindset to exceed expectations.
Overview
5
5
years of professional experience
Work History
Medical Representative
Apria Healthcare
01.2022 - 11.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Customer Care Representative
IKS Health
04.2021 - 01.2022
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Billing Specialist
NextHealth Technologies
08.2019 - 03.2021
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06-2019
Skills
- Positive attitude
- Relationship building
- Problem-solving
- ERP software
- Insurance verification
- Data collection
- Goal-oriented mindset
Timeline
Medical Representative
Apria Healthcare
01.2022 - 11.2024
Customer Care Representative
IKS Health
04.2021 - 01.2022
Medical Billing Specialist
NextHealth Technologies
08.2019 - 03.2021
High School Diploma -
Dallas Can Academy
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