Alexius Jones
Eagan,MN
Summary
To obtain a responsible position in the Customer Service field that expands my experience and knowledge, while using my customer service skills and work experience. I am self-motivated and able to work both independently and as a collaborative team member. I am very well organized and would be able to maximize my organizational and interpersonal skills as well as my work experience within any organization. I am looking for an opportunity that will allow me to grow personally and professionally. I am eager to accept challenge and responsibility in return for advancement opportunity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mental Health Practitioner
Progressive Individual Resources II
12.2022 - Current
- Enhanced patient well-being by providing comprehensive mental health assessments such as Fundamental Assessments, Diagnostic Assessments and developing individualized treatment plans
- Reduced hospital readmission rates through consistent monitoring, follow-up appointments, and effective communication with interdisciplinary teams
- Developed strong rapport with clients, fostering trust and open communication to facilitate successful therapy sessions
- Collaborated with psychiatrists to refine medication management plans for optimal client results
- Implemented crisis intervention strategies when necessary, ensuring client safety and appropriate support services
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits
- Conducted sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards
Personal Home Care Assistant
Lifeworks/Oasis
10.2018 - Current
- Assist client with personal hygiene, including shower, oral care, hair and skin care
- Also helping in and out of bed and toileting using mechanical lifting equipment
- Assisting clients range of motion (ROM), non-verbal communication skills, and everyday life activities for a young man with cerebral palsy
- Report changes in the client’s physical condition, behavior or appearance to supervisor/his mother and documenting changes in accordance
- Administrating meds listed on med sheet, and changing of feeding tubes, and joeys bags.
Personal Home Care Assistant
Synergy Home Care
01.2017 - 12.2019
- Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care
- Assist clients in the use of toilet facilities, including bed pans
- Also helping in and out of bed, including the use of mechanical lifting equipment
- Assist clients with self-administration of medications
- Meal preparation and feeding, when required
- Report changes in the client’s physical condition, behavior or appearance to supervisor or Case Coordinator and documenting services in accordance
IFD Operations Processor 3
Wells Fargo
01.2017 - 07.2018
- For each requested loan, an operations processor completes an efficient review of the available imaged documents, following established protocols and using the current guidelines to validate the presence of core loan documents, and then supplies electronic information for delivery to the requestor
- Communicating via email internally and externally attempting to retrieve documents to comply with protocol within timely manner
- Making phone calls to obtain missing documents to external companies such as a Tile/Settlement agents to obtain the required closing documents or Hazard/Flood Insurance company agents to obtain an insurance certificate that complies with protocol
- Updating internal software with data provided from company source received.
Life Insurance Process Analyst
Mutual of Omaha
02.2016 - 12.2016
- Responsible for reviewing Death Certificates, Divorce decrees and benefits owed to beneficiaries
- Communicating via email, internal software, fax & phone calls to verify coverage Documentation research, verification of documents, issuing payment to beneficiaries Answering incoming calls in regards to the notification of the death of an insured.
Carrier Services Operations Specialist
CH Robinson
05.2015 - 01.2016
- Responsible for entering insurance certificates Communicating via email, internal software, fax & phone calls to update carriers & branch reps of status changes Contract documentation research, verification of documents, issuing of company contract /addendums, processing signed/received carrier contracts/addendums and handling carrier/branch phone calls Answering incoming calls in regards to the contracting process, insurance certificates as well as various other questions from transportation companies/carriers and CHR branch employees.
Sales Associate
Maurice’s
01.2015 - 09.2015
- Demonstrating excellent customer service by coming to work LIV(customer) ready Achieve desired results by working efficiently and productively to meet the standards such as: being a positive Net Producer, CTP% at or above store average, and have an ADS at or above store average Contributed to and maintaining store visual standards according to POV guidelines; following store operations and loss prevention procedures
Carrier Services Representative
CH Robinson (through Aerotek)
05.2014 - 08.2014
- Assisted new carriers with sign-up information and ensuring the accuracy of insurance information along with correct data for FMCSA Responsible for documenting the appropriate data within CHRs customized software systems Handling Tcheks (money system) for payment for carriers and providing world class customer service to carriers and customers on a daily basis
Shipper Accounts Payable
CH Robinson (through Aerotek)
06.2013 - 08.2013
- Assist Accounts Payable team in processing invoices for payment Handled reconciliation of mismatch invoices Heavy emphasis on data entry and attention to detail
Ops Support/Appointment Scheduler
CH Robinson (through Express Temp Agency)
08.2012 - 01.2013
- Responsible for making out bound calls to trucking companies and truck drivers to obtain load status information and schedule delivery appointments within a required turn-around time to meet the customer’s expectations/needs Maintain a high level customer service over the phone
Senior Crew Member
McDonalds
04.2007 - 07.2012
- Provided excellent customer service Food preparation
- Produced orders to a consistently high standard
- Trained new crew members Food safety and hygiene
Youth Development Coordinator
YMCA
11.2010 - 01.2012
- Responsible for overseeing various program areas within the youth, teen, and family department Provided quality customer service and ensured a safe, fun, and positive environment within the youth, teen, and family program and department
Customer Service Associate
Premier Cleaners
01.2010 - 02.2011
- Responsible for identifying/tagging garments to be laundered or dry cleaned, while populating the information into the computerized register
- Handled cash and credit card transactions and consistently ensured cash drawer was accurate Maintained a high level of face to face & phone customer service
Education
AA - Psychology
Iowa Central Community College
Fort Dodge, IA05.2015
High School Diploma -
Burnsville Senior High School
Burnsville, MN06.2011
Skills
- Communication
- Problem solving
- Team Player
- Planning and organizing
- Systems knowledge
- Medical Terminology
- Infection control
- Medication administration
- Medical Charting
- Care Plan Management
- Behavioral Management
- HIPAA Compliance
- Mental Health Support
- Home Health Aide
References Available
True
Certification
Adult and Pediatric First Aid/CPR/AED - Conducted by American Red Cross - Date of Completion: 06/20/2022
Mandated Reporter - Conducted by State of Minnesota - Date of Completion: 11/02/2022
Mental Health First Aid - Conducted by State of Minnesota - Date of Completion: 11/10/2022
Medication Administration Certificate - Conducted by Star Services - Date of Completion: 11/12/2022
Suicide Awareness Certificate - Conducted by State of Minnesota - Date of Completion: 01/20/2023
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Mental Health Practitioner
Progressive Individual Resources II
12.2022 - Current
Personal Home Care Assistant
Lifeworks/Oasis
10.2018 - Current
Personal Home Care Assistant
Synergy Home Care
01.2017 - 12.2019
IFD Operations Processor 3
Wells Fargo
01.2017 - 07.2018
Life Insurance Process Analyst
Mutual of Omaha
02.2016 - 12.2016
Carrier Services Operations Specialist
CH Robinson
05.2015 - 01.2016
Sales Associate
Maurice’s
01.2015 - 09.2015
Carrier Services Representative
CH Robinson (through Aerotek)
05.2014 - 08.2014
Shipper Accounts Payable
CH Robinson (through Aerotek)
06.2013 - 08.2013
Ops Support/Appointment Scheduler
CH Robinson (through Express Temp Agency)
08.2012 - 01.2013
Youth Development Coordinator
YMCA
11.2010 - 01.2012
Customer Service Associate
Premier Cleaners
01.2010 - 02.2011
Senior Crew Member
McDonalds
04.2007 - 07.2012
AA - Psychology
Iowa Central Community College
High School Diploma -
Burnsville Senior High School
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