Alexius Mack
Summary
Dynamic healthcare support professional with over 11 years of experience in customer service and administrative roles, specializing in patient access and insurance communication. Proven ability to translate complex medical and insurance terminology into clear, understandable language, effectively resolving billing issues and addressing patient coverage concerns, particularly in remote settings. Recognized for strong collaboration and adaptability in fast-paced healthcare environments, complemented by exceptional communication skills and meticulous attention to detail. Committed to enhancing the patient experience through compassionate, solution-oriented interactions that prioritize individual needs and foster trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Healthcare Solutions
01.2025 - Current
- Facilitated patient registration and insurance verification processes efficiently.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Assisted patients in understanding financial responsibilities and payment options.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Dietary Support
Baylor Scott & White
01.2020 - Current
- Provide compassionate care, improving patient satisfaction and compliance.
- Customize meals to meet specific medical needs, enhancing patient wellness.
- Collaborate with clinical staff to support patient health initiatives.
- Ensure accurate documentation, adhering to HIPAA and safety standards.
Customer Resolution Specialist (Remote Support)
Wayfair
03.2016 - 08.2020
- Supported customers remotely with healthcare-related coverage questions
- Explained deductibles, coinsurance, and out-of-network coverage terms
- Utilized CRM tools and ticketing systems to enhance the patient experience
- Created analogies and visual examples to simplify insurance terminology
- Earned praise from supervisors for empathy and reducing customer frustration
Money Center Representative
Walmart
05.2014 - 03.2016
- Handled financial transactions efficiently and securely
- Resolved billing concerns while maintaining customer trust
- Processed customer returns with a focus on satisfaction
Education
High School Diploma -
Mcharris
12.2020
Skills
- Patient Care
- Healthcare
- Customer Service
- HIPAA
- CRM
- Microsoft Office
- Data Entry
- Insurance
- Documentation
- Problem Solving
- Communication
- Patient registration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved improved patient onboarding efficiency by introducing Epic for patient registration and insurance verification tasks.
.
Certification
- Phlebotomy & CPR Certification
- Office Administrator Certification
Languages
English
Full Professional
ADDITIONAL INFORMATION
- PROFESSIONAL DEVELOPMENT
- Training in health insurance navigation (self-taught through professional development)
Timeline
Patient Access Representative
Conifer Healthcare Solutions
01.2025 - Current
Patient Dietary Support
Baylor Scott & White
01.2020 - Current
Customer Resolution Specialist (Remote Support)
Wayfair
03.2016 - 08.2020
Money Center Representative
Walmart
05.2014 - 03.2016
High School Diploma -
Mcharris
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