Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexius McFerrin

Hazelwood,MO

Summary

Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales Operations Associate

KeyMe
05.2022 - 04.2024
  • Enhanced sales operations efficiency by streamlining processes and implementing automation tools.
  • Increased client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Developed comprehensive sales reports for management, enabling data-driven decision-making.
  • Collaborated with cross-functional teams to ensure seamless communication and workflow alignment.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Managed approximately 30 incoming calls and emails per day from customers.

Retail Help Desk Agent

Rose International
07.2018 - 05.2022
  • Answer busy lines, provide accurate information, problem solving and complete warm transfers calls to appropriate individuals/departments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Create maintain, and enter information into database, while providing friendly service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provide services to customers. such as order placements or account information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Collections Agent

GC Services
01.2016 - 07.2018
  • Built rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
  • Processed payments and applied them to customer balances.
  • Maintained high volume of calls and met demands of a busy and productive group.
  • Negotiated to collect balances in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working toward mutually beneficial solutions.

Education

High School Diploma -

East High School
Des Moines, IA
05.2013

Skills

  • Customer Engagement
  • Editing and proofreading
  • Decision-Making
  • Microsoft 365 - Word, Excel and Powerpoint
  • Analytical Thinking
  • Attention to Detail
  • Team Cooperation
  • Training and mentoring
  • Follow-up skills
  • Business process improvement
  • Empathy and patience
  • Customer service expert

Timeline

Sales Operations Associate

KeyMe
05.2022 - 04.2024

Retail Help Desk Agent

Rose International
07.2018 - 05.2022

Collections Agent

GC Services
01.2016 - 07.2018

High School Diploma -

East High School

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Alexius McFerrin