Alexi Yazmin Acevedo
Richland,WA
Summary
Proven leader and skilled collaborator, I significantly enhanced team productivity and customer satisfaction at Highland Manor Nursing Home. Expert in staff management and data entry, my strategic approach led to a streamlined inventory process and a notable reduction in operational expenses. My adeptness in training and mentoring ensures seamless integration of new hires, fostering a productive and harmonious work environment.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Highland Manor Nursing Home
03.2024 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
Server
Hong Mongolian
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Sale Associate
Corona Furniture
04.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Business Management - Accounting And Finance
GBC
Elko, NVGED -
Othello High School
Othello, WA2015
Skills
- Skilled collaborator
- Rapid and adaptive
- Solution oriented,
- Data entry, and documentation
- Active listening,
- Time management
- Training and mentoring
- Staff management
- Staff discipline
- Public speaking
- Safety training administration
- Recordkeeping and file management
- Office management
- Schedule coordination
- Document control
- Bookkeeping
Certification
- Abuse, neglect, and exploitation
- Elder abuse and justice act
- HIPAA basic
- HIPAA, do’s and don’t of social media and electronic communications
- About trauma informed care
- Providing customer service
- Ethic and Corporal complaints
- Caring for those with cognitive impairment
- Managing Elopement
- Food safety fundamentals
- Implementation of QAPI programs in nursing facility
Languages
Sign language
Limited Working
Spanish
Full Professional
English
Full Professional
Timeline
Supervisor
Highland Manor Nursing Home
03.2024 - 11.2024
Server
Hong Mongolian
01.2023 - 12.2023
Sale Associate
Corona Furniture
04.2020 - 10.2022
- Abuse, neglect, and exploitation
- Elder abuse and justice act
- HIPAA basic
- HIPAA, do’s and don’t of social media and electronic communications
- About trauma informed care
- Providing customer service
- Ethic and Corporal complaints
- Caring for those with cognitive impairment
- Managing Elopement
- Food safety fundamentals
- Implementation of QAPI programs in nursing facility
Business Management - Accounting And Finance
GBC
GED -
Othello High School
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