Alex J. Ortiz
Ansonia,CT
Summary
Top producing professional with superior sales, management and financial responsibility talents. Proven track record in increasing revenue & surpassing quotas. Polished and poised and known for having exceptional drive along with the mind to innovate any current processes for future success.
Overview
9
9
years of professional experience
Work History
Senior Mobile Expert /Key Holder
T-Mobile
Trumbull, CT
08.2015 - Current
- Assisted customers with phone and service purchases
- Consistently ranking in Top 100 nationally out of 25K reps.
- Responsible for store performance when management was absent.
- Managed groups of sales associates to achieve store and district wide goals
- Trained new employees until they were able to do daily job operations on their own
- Maintained high customer satisfaction standards / Receiving perfect customer surveys
- Assisted with business lead generation
- Exceptional follow through skills from the initial greeting and closing the sale to contacting the client, consistently, ensuring their satisfaction and brand engagement remains at the highest level
- Built and maintained strong rapport and relationships with customers
- Used the Sales Force to keep track and in contact with business customers
- Consistently closing sales for large businesses and government use
- Strong up selling skills and excellent with sales in every product the company has to offer
- Key Contributing factor to store being #1 in entire East Coast
- Consistently achieved and surpassed monthly quota and goals
- Ranked in the top 1% sales representatives in the entire company month after month
- Commission base paid environment
Store Manager /Multi-Unit Manager
Express Stores LLC, T-Mobile Retailer
New Haven, CT
01.2021 - 12.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed a district of 8 different stores on a monthly period during District Manager meetings.
- Ran P&L reports on over 10 different stores and helped controlled inventory and assets totaling over $10 Million
- Assisted sales reps with closing sales
- Managed inventory & did weekly and monthly counts
- Maintained good rapport with new and repeat customers to maintain business traffic and earn referrals
- Actively interviewed possible candidates, managed the onboarding process and made sure new employees were ready for success
- Managed store staff
- Ensured consistent store productivity and metrics that increased sales and profitability
- High commission based environment
- Drove revenue of the store to always exceed goal
- Prior to being hired store was only achieving 40% target to goal, immediately after the following month of being hired store hit 120% and has consistently done so
- Ran reports and created them to forecast future goals, see where the store stood currently and created and executed sales strategies every month to ensure store profitability
- Used CRM Systems such as Sales Force to keep in touch with business customers
- Held Monthly 1 on 1 meetings with reps to speak about there current month and talk about possible improvements if necessary
- Trained over 15 employees in every training session on business principles, best practices, protocol and system usage.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics
- Directed all day-to-day operations and facility to provide safe and enjoyable guest experience.
- Recruited, identified, and developed sales professionals and implemented training and development programs to successfully exceed retention targets.
- Coached and developed 5 internal candidates for promotion to general management.
- Directly managed team of 20 and oversaw 80-100 staff total in sales and management operations.
- Managed outbound events to generate leads and traffic to stores in the district.
- Fostered strong relationships with business customers and suppliers by maintaining communication.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Prepared detailed audit reports for review by senior auditors.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
Assistant Store Manager/Store Manager
Prime Communications AT&T
Waterbury, CT
03.2020 - 10.2020
- Assist costumers with purchasing service; from phone service to TV service
- Trained New hires and current employees on new and upcoming products
- Created the store schedule
- Would have monthly 1 on 1 with sales reps on how to improve their previous numbers and talk about the state of their current book of business
- Followed up with new and current customers about current promotions
- Performed opening and closing store procedures
- Wrote up daily, weekly and monthly sales reports to district managers
- Maintained and exceeded sales quotas
- Followed up with new customer leads
- Maintenance high customer satisfaction standards
- Used strong up selling skills on customers when purchasing service through us
- Managed highest performing store in the area
- Built rapport and relationships with customers which lead to consistent customer referrals
- Ranked #1 in district for exceeding sales quotas
- Used applications such as Kronos, Sales Force to do daily responsibilities
- High Commission based environment.
Education
Associate of Science - Business Administration And Management
Housatonic Community College
Bridgeport, CT05-2019
References
REFERENCES References are available upon request
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager /Multi-Unit Manager
Express Stores LLC, T-Mobile Retailer
01.2021 - 12.2023
Assistant Store Manager/Store Manager
Prime Communications AT&T
03.2020 - 10.2020
Senior Mobile Expert /Key Holder
T-Mobile
08.2015 - Current
Associate of Science - Business Administration And Management
Housatonic Community College