ALEX J. PRINCE
North Hollywood,CA
Summary
Results-oriented General Manager with extensive experience in operations oversight and business development. Proven expertise in driving profitability, enhancing customer relationships, and leading teams of 250+ employees. Skilled in project management, P&L oversight, and ensuring operational efficiency and safety. Focused on achieving continuous improvement and fostering business growth.
Overview
10
10
years of professional experience
Work History
General Manager
GAT Airline Ground Support
Burbank, CA
02.2024 - Current
- Tracked trends and aligned strategies to improve business operations
- Held teams accountable to rules and regulations for safe, consistent service
- Currently leading a team of 250 plus employees and 4 managers
- Scheduled staff shifts to guarantee adequate capacity for ideal operations
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
General Manager
GAT Airline Ground Support
Salt Lake City, UT
12.2020 - 02.2024
- Set team performance targets to motivate and reward staff
- Led a team of 180 direct reports and 6 managers
- Planned strategies to achieve profitability, guest satisfaction, and employee retention objectives
- Resolved employee, customer, and vendor disputes using strong mediation and problem-solving techniques
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
Operations Manager
GAT Airline Ground Support
Omaha, NE
12.2019 - 12.2020
- Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communication
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies
- Protected workers through safety audits and behavior monitoring
- Trained employees on quality control, customer relations, and safe handling procedures
Ramp Supervisor
GAT Airline Ground Support
Dickinson, North Dakota
12.2014 - 12.2019
- Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communication
- Offered above-and-beyond support to disabled patients, including helping in and out of aircraft
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies
- Controlled movement of aircraft to and from designated locations by pushing or towing with ramp equipment
Education
Bachelor of Landscape Architecture - Business Management
West Virginia University
Morgantown, WV05.2014
Associate of General Studies -
Lincoln College University
Lincoln, IL01.2013
Skills
- Business Development
- Expense Control
- Customer Relationship Management
- Project Management
- Operations Oversight
- Schedule Management
- P&L Management
- Cost-Benefit Analysis
- Effective Communication
- Budget Development & Monitoring
- Process Optimization
References
- Blaine Nicholas, 6871 S. Birdsong Drive, Oak Creek, Wisconsin, 63154, (207) 206-5011
- Brian Jacobs, Portland, Maine, (207) 807-8652
- Samuel Chavez, 608 Mary Ave, Belfield, North Dakota, 58602, (701) 799-0969
Accomplishments
- Master Instructor for United Airlines STC (2018)
Delivered expert-level training for the Standardized Training Curriculum (STC), ensuring high-quality educational experiences and compliance with operational standards. - Master Instructor for United Airlines Deicing Program (2018)
Led training initiatives for the Deicing Program, enhancing safety protocols and operational efficiency for ground support teams across multiple locations. - Level 2 Instructor for United Airlines (2018)
Promoted to Level 2 Instructor, responsible for advanced training delivery, mentoring colleagues, and ensuring consistency in instructional standards. - Completed CS Initial Training at OPC, Chicago for United Airlines (2017)
Successfully completed the Customer Service (CS) Initial Training at United Airlines' Operations Performance Center (OPC) in Chicago, gaining foundational knowledge in airline operations and service excellence.
Timeline
General Manager
GAT Airline Ground Support
02.2024 - Current
General Manager
GAT Airline Ground Support
12.2020 - 02.2024
Operations Manager
GAT Airline Ground Support
12.2019 - 12.2020
Ramp Supervisor
GAT Airline Ground Support
12.2014 - 12.2019
Bachelor of Landscape Architecture - Business Management
West Virginia University
Associate of General Studies -
Lincoln College University