Alex Shykes
Andover,MN
Summary
Experienced professional in high-level training and development support with over a decade of experience. Proficient in project management, organizing training events, managing confidential documents, and communicating with stakeholders. Enthusiastic about process improvement and safety optimization. Possesses exceptional communication and interpersonal skills. Demonstrates strong analytical, communication, and teamwork abilities. Proven track record of adapting quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Interpreter
EIP Power Solutions
07.2024 - 01.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Answering phones
- Parts interpreting
- Order taking
- Invoice management
- Parts Picking
- Order Shipping
Customer Service Representative
Manitowoc Crane Group
08.2023 - 03.2024
- Development, review, and implementation of SOPs
- Identifying and implantation of safety systems and equipment
- Account management
- Assist with technical inquiries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Parts Specialist
Friendly Chevrolet
02.2019 - 03.2023
- Warehouse management
- Wholesale customer management
- Order management utilizing CDK technology
- Delivering training to new employees
- Project execution and sustainability
- Administration functions
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
General Manager
Perkins Restaurants & Bakery
08.2017 - 11.2018
- Development and co-ordination of new stores
- Sales growth through customer focused initiatives
- Staff management
- Inventory management
- P&L responsibilities
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
LEAN/Training Coordinator
Aveda Corporation
03.2014 - 06.2017
- Improvement project execution using six sigma practices
- Coordinating project with stakeholders and staff
- Development, review, and implementation of SOPs
- Development and coordinating training for manufacturing staff
- LEAN and Training Coordinator
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Education
General Studies -
Anoka-Ramsey Community College
Coon Rapids, MNSkills
- Experience with SAP systems
- Client account management
- Employee training
- Lean production techniques
- Project coordination
- Licensed forklift driver
- Inventory control
- Profit and loss management
- SOP development
- Experienced with learning management platforms
- Electronic document systems
- Microsoft Office
- Six Sigma Green Belt
- Safety Coordinator
- Customer Service Representative
- Parts Specialist
- General Manager
- LEAN and Training Coordinator
Certification
- WHS Certification IV
- Forklift License
- Six Sigma Green Belt
Timeline
Parts Interpreter
EIP Power Solutions
07.2024 - 01.2025
Customer Service Representative
Manitowoc Crane Group
08.2023 - 03.2024
Parts Specialist
Friendly Chevrolet
02.2019 - 03.2023
General Manager
Perkins Restaurants & Bakery
08.2017 - 11.2018
LEAN/Training Coordinator
Aveda Corporation
03.2014 - 06.2017
General Studies -
Anoka-Ramsey Community College
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