Summary
Overview
Work History
Education
Skills
Industry Credentials
References
Timeline
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ALEX J. TAYLOR

Bakersfield,CA

Summary

Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 10 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.

Overview

10
10
years of professional experience

Work History

Senior Game Technician

Dave & Busters
Bakersfield, California
10.2022 - Current
  • Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
  • Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
  • Installed game patches and updates on systems.
  • Set up gaming systems in-store for customer use or demonstration purposes.
  • Handled customer requests and complaints quickly to improve overall service.
  • Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.

Service Technician

Les Schwab Tires
Bakersfield, California
03.2022 - 09.2022
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Repaired faulty components such as brakes, suspension and tires
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Tested repaired items to ensure functionality before returning them to customers.

Technician

The BLVD
Bakersfield, CA
02.2018 - 10.2022
  • Oversees and maintains operational safety practices for ALL equipment including, but not limited to, every electrical component
  • Make sure our whole Business is up to legal code in regards to Fire Marshall, OSHA, and ADA standards
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • General handyman tasks such as drywalling, diagnostic and troubleshooting as well as ordering necessary parts and completing repairs as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer and company specifications.

Cook

Carl's Jr
Bakersfield, CA
02.2018 - 11.2018
  • Followed strict recipe standards while incorporating customers specifications to complete orders
  • Maintained a clean and clutter free work area to ensure productive and hazard free work
  • Assisted other employees throughout all areas of the facility as necessary
  • Delivered excellent customer service while delivering extensive product information.

Collection Specialist

Account Resolution Group
Bakersfield, CA
08.2017 - 02.2018
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Developed solutions to resolve customer payment disputes or discrepancies.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Negotiated repayment terms with customers based on their individual circumstances.
  • Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.

Apprentice

Auernig Auto Body
Roseville, CA
10.2016 - 08.2017
  • Assisted Technicians with day-to-day tasks
  • Maintains Condition of the workplace and workplace equipment
  • Handle and diffuse customer complaints.
  • Attended meetings with clients to discuss progress on projects.
  • Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
  • Provided technical support to senior team members by researching solutions to problems.

Apprentice

Cooks Collision
Sacramento, CA
10.2015 - 03.2016
  • Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
  • Assisted in maintaining an accurate inventory of cars on the lot.
  • Organized car keys and kept them secure at all times.
  • Performed routine maintenance such as checking tire pressure, oil levels, and fluids.
  • Cleaned interiors of returned vehicles using appropriate cleaning supplies and equipment.
  • Supported lead mechanic by completing routine repair work.

Apprentice

Caliber Collision
Roseville, CA
03.2016 - 10.2016
  • Diagnosed vehicle problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
  • Assisted with more complex repairs including engine overhauls, transmission replacements, suspension work, and electrical system diagnostics.
  • Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.

Cook

Carl's JR.
Sacramento, CA
09.2014 - 10.2015
  • Followed strict recipe standards while incorporating customers specifications to complete orders
  • Maintained a clean and clutter free work area to ensure productive and hazard free work
  • Assisted other employees throughout all areas of the facility as necessary
  • Delivered excellent customer service while delivering extensive product information.

Cook

SONIC DRIVE-IN
Bakersfield, CA
05.2014 - 09.2014
  • Assisted customers in placing their food orders both in the store and the drive thru
  • Performed general sanitation needs throughout the facility up to Health Code standards
  • Safely utilized chemicals as per manufacturer specification to complete sanitation duties
  • Maintained accurate inventory of all merchandise in the storage area of the facility.

Education

Collision Repair & Refinish Technology -

UNIVERSAL TECHNICAL INSTITUTE (UTI)
10.2015

High School Diploma -

INDEPENDENCE HIGH SCHOOL

Skills

  • Equipment Troubleshooting
  • Preventive Maintenance
  • Customer Service
  • Service Reports
  • Troubleshooting and Analysis
  • Electrical Systems
  • Troubleshooting and Diagnosis
  • Hazardous Materials Identification

Industry Credentials

  • Non-Structural ProLevel 1 (NS1): AHS01-Advanced High-Strength Steel Overview
  • Steel Structural ProLevel 1 (SS1): WCSO3-Steel GMA (MIG) Welding Qualification Series
  • Mentor/Friend Mentor/Brother MentorFOM01- Movable Glass
  • GLA01- Automotive Foams
  • SPS07- Steel Unitized Structures Technologies and Repair
  • EXT01- Bolted-On-Part Replacement
  • STS01- Cosmetic Straightening Steel
  • PLA03-Plastic and Composite Repair
  • TRM01- Trim and Hardware
  • LSC01-Lighting, Starting, and Charging Systems
  • CPS01-Corrosion Protection
  • WKR01- Hazardous Materials, Personal & Refinish Safety
  • I-Car Welding Qualification- Steel
  • Chief Automotive Systems Credentials
  • ADH01-Adhesive Bonding
  • DAM08-Advanced Damage Analysis
  • Refinish ProLevel 3 (REF3): REF01-Refinishing Equipment and VOC Regulations
  • REF04-Detailing
  • HAP01-Hazardous Airborne Pollutant Reduction
  • REF03-Color Theory, Application, Tinting, and Blending
  • NEW11-Vehicle Technology and Trends 2011
  • REF07-Waterborne Products, Systems and Application
  • CYC01-Overview of Cycle Time
  • DuPont Performance Coatings Credential

References

References available upon request.

Timeline

Senior Game Technician

Dave & Busters
10.2022 - Current

Service Technician

Les Schwab Tires
03.2022 - 09.2022

Technician

The BLVD
02.2018 - 10.2022

Cook

Carl's Jr
02.2018 - 11.2018

Collection Specialist

Account Resolution Group
08.2017 - 02.2018

Apprentice

Auernig Auto Body
10.2016 - 08.2017

Apprentice

Caliber Collision
03.2016 - 10.2016

Apprentice

Cooks Collision
10.2015 - 03.2016

Cook

Carl's JR.
09.2014 - 10.2015

Cook

SONIC DRIVE-IN
05.2014 - 09.2014

Collision Repair & Refinish Technology -

UNIVERSAL TECHNICAL INSTITUTE (UTI)

High School Diploma -

INDEPENDENCE HIGH SCHOOL

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ALEX J. TAYLOR