Alex Jaimes
Austin,TX
Summary
Proactive and professional individual with a proven track record of effectively managing operations, assembling high-performing teams, and empowering employees. Possesses extensive experience in various roles, demonstrating sound judgment and exceptional problem-solving skills showcasing a strong commitment to achieving success.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Tony C's
09.2023 - Current
- Confidently lead a team of 34 people while increasing employee satisfaction and retention
- Oversee daily operations, ensuring operations are running efficiently and to high standard
- Collaborate with other managers leading to enhancing overall organizational success
- Successfully training and mentoring staff members fostering a supportive work environment and building strong working relationships
Personal Assistant
Private Residence
08.2019 - 05.2023
- Efficiently, and productively streamlined personal daily tasks and meeting deadlines, improving time management by 30%
- Maintained confidentiality and discretion while handling sensitive information.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Office Manager
Automax Service & Repair
11.2021 - 07.2022
- Developed procedures and systems to streamline daily office operations
- Allocated resources to maximize productivity and profitability by 10% maintaining the facility and inventory
- Monitored financial transactions by implementing a quality tracking system
- Oversaw recruitment and onboarding process for new employees.
- Established strong vendor and supplier relationships, maintaining business quality and excellence
Senior Customer Service Advocate
Camp Gladiator
12.2019 - 11.2021
- Achieved success retaining over 200+ members through creative ideas and outstanding support
- Played an integral role in building a cohesive team culture, fostering a supportive environment
- Delivered exceptional customer service through knowledge of services and creating welcoming, positive experiences
- Facilitated successful conflict resolution between customers and company representatives, preserving brand reputation and goodwill
Sales Representative, Shift Manager
EMG Wireless Zone
09.2017 - 09.2018
- Achieved in leading the store to the highest rated Net Promoter Score (NPS) in the District for three consecutive quarters
- Increased sales revenue 20% by identifying and targeting high-potential accounts.
- Led training sessions and cultivated new marketing ideas enhancing team expertise and performance.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Skills
- Analytical & Interpersonal Skills
- Administration & Account Management
- Operations Management
- Strong Training and Leadership
- Learning & Development
- Marketing Strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Supervised team of 30+ staff members.
- Increased productivity 25% by implementing numerous process improvements.
- Increased monthly revenue 10-15% through implementation of strategic initiatives.
- Increased sales by over 14%.
- Achieved high customer retention through effective problem solving.
References
Available upon Request.
Interests
- Web Development, Design, Coding and Programming
- Personal Development and Self-Improvement
- Educational development
- I participate in a variety of outdoor recreational activities
Timeline
Assistant General Manager
Tony C's
09.2023 - Current
Office Manager
Automax Service & Repair
11.2021 - 07.2022
Senior Customer Service Advocate
Camp Gladiator
12.2019 - 11.2021
Personal Assistant
Private Residence
08.2019 - 05.2023
Sales Representative, Shift Manager
EMG Wireless Zone
09.2017 - 09.2018
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