Alex J Diaz
Covina,CA
Summary
Dependable Accounting professional acknowledged for reliability, integrity, and quick-learning ability. Highly skilled in account reconciliation, providing strong interpersonal skills, and delivering consistent value for departmental needs. Strong eye for identifying and correcting errors while maintaining a highly positive attitude. Measurable goals consists of maintaining a strong work ethnic, providing dependable value, and to be continuously adaptable to surpass company expectations.
Overview
5
5
years of professional experience
Work History
Accounting Clerk
P.K. Schrieffer, LLP
West Covina, CA
08.2020 - Current
- Enter, audit and review Attorney and Paralegal timesheets against company policy and process billable time for monthly billing process.
- Input high volume of monthly invoices with consistent accuracy.
- Reconcile bank accounts, receipts, multiple sub ledgers; Make sure to bill out any necessary expenses to appropriate clients.
- Manage company’s database with confidential clientele information which is highly relied on by upper management.
- Tracked expenses to comply with budgets
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Respond to partners as assigned with accurate and timely reports to facilitate their needs.
- Successfully streamlined accounting processes to meet department demands with limited staff.
- Adhere to established accounting policies and procedures.
Accounts Payable/Accounts Receivable Specialist
Titanium, LLC
Rancho Cucamonga, CA
06.2018 - 08.2020
- Successfully assisted CFO in managing Accounts Payable and Accounts Receivable duties until further staff could be hired.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Reconciled bank statements.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Audited and processed credit card bills.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Charged pertinent expenses to accounts.
- Handled day-to-day accounting processes to drive financial accuracy
- Managed and responded to correspondence and inquiries from customers and vendors.
- Meet regularly with corporate Executive Committee, CEO, and CFO to answer any payables/receivable questions and to ensure that all checks are signed and disbursed in timely manner.
- Assisted with hiring and training process of finding eligible candidates for accounts payable and receivable clerk positions.
- Successfully trained new accounting clerk staff to successfully complete their duties as assigned.
Global Call Center Customer Service Agent
Newegg.com
Pico Rivera, CA
07.2017 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Assist with placement of orders, refunds, or exchanges/adjustments
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Work with management team to stay updated on product knowledge and be informed of any changes in company policies
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Arts - Accounting
University of La Verne
La Verne, CA05.2022
Skills
- Accounting experience
- Understanding of accounting principles
- Bookkeeping
- Account Reconciliation
- Interpersonal relations
- Recordkeeping
- Proficient in Intuit Quickbooks
- Microsoft Office: Excel, Powerpoint, Word, Outlook
- Training and mentoring
- GL Accuracy
- File and database management
- Bilingual: English & Spanish
- Bill Payment and Recordkeeping
- Precision and Accuracy
- Record Reconciliation
- Account Auditing
- Time Management
- Proactive and Self-Motivated
- Accounts Payable and Receivable
- Customer Relations
- Bank Statement Reconciliation
- Ledger and Journal Entries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Accounting Clerk
P.K. Schrieffer, LLP
08.2020 - Current
Accounts Payable/Accounts Receivable Specialist
Titanium, LLC
06.2018 - 08.2020
Global Call Center Customer Service Agent
Newegg.com
07.2017 - 02.2018
Bachelor of Arts - Accounting
University of La Verne
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