Alex Lopez

Work as a part of the Systems Administration Team and support the Information Technology Department in providing superior administration and technical support primarily focusing on multi-user server systems and network infrastructure ensuring maximum uptime and reliability.

• Support and administer multi-user systems including virtual infrastructure at multiple sites.
• Develop and deploy multi-user MDM environment in Azure via Microsoft Intune and Autopilot.
• Administer Azure/Office365 cloud infrastructure including email, spam, networking, collaboration and telephony systems via Teams.
• Perform SharePoint to SharePoint migration of 17 department drives using ShareGate and PowerShell.
• Configure and maintain network infrastructure (wired and wireless), including remote connectivity at all locations.
• Manage all aspects of remote connectivity for multiple sites.
• Assist in assuring the highest technology and network security standards to protect network and assets from intrusion and breaches. This includes physical and wireless network security (firewalls, switches), server security (updates and patching) and addressing any new threats that are uncovered and may affect infrastructure.
• Monitor hardware and software health, identifying issues and working to resolve them to provide maximum uptime for systems.
• Perform Disaster Recovery including troubleshooting, systems backups, and archiving.
• Provide scripting (Powershell) solutions to Infrastructure Team.
• Maintain server and infrastructure integrity by assisting in preventive, routine and emergency network and server maintenance.
• Implement and create documentation for policies, including data security policies, multi-user systems, and processes.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.
• Attended meetings to deliver status reports to key stakeholders.
• Implemented internet and intranet applications on multiple platforms.
• Maintained current software licenses for computers and mobile devices.
• Configured and tested Windows Server operating systems with roles features.
• Oversaw IT activities to laptops and tablets for corporate users.
• Contributed to development, administration and testing of disaster recovery plans.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Deploy development server environment on ESXi Host. Install a mixed server environment running Windows Server 2019, Ubuntu LTS, OSX.

Manage and maintain the development server in vSphere environment. Manage service desk.

• Set up VMware ESXi Host on development servers, manage VM's via vSphere.
• Manage VLAN networks and test for network vulnerabilities using Kali Linux.
• Assign and manage O365 licenses in Microsoft Admin portal.
• Create and migrate Shared Mailboxes.
• Leverage Active Directory's attribute editor for intranet systems and UltiPro integrations.
• Modify user creation templates in ADManager to streamline the user/on- premises Exchange mailbox creation process.
• Activate MFA on Office 365 accounts to increase security and migrate department file servers to SharePoint Online providing access.
• Migrate Exchange On-Premises mailboxes to Exchange Online increasing mailbox uptime and flexibility.
• Migrated service desk from Spiceworks to Service Desk Plus and provided Desktop Central integration via API.
• Curated a curriculum for the IT internship program, providing a career path including modules and learning objectives.
• Spearhead Digital Signage renovation project, providing new more efficient cloud-based solution with API integrations and smaller energy footprint saving the organization over $30K per year in licensing costs.
• Enacted a readily available Knowledge Base on SharePoint Online.
• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
• Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
• Deployed workstation devices across multiple facilities, connecting hardware to central domain network for multi-site interconnectivity.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and retention policies.
• Obtained and evaluated information about new systems, peripherals and software technology.
• Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Removed malware, ransomware and other threats from laptops and desktop systems.

Developed and deployed thorough infrastructure plans for small to medium sized businesses in the Miami area, including Window Mart, PowerUp, and Horizons International, consistently maintaining 15% under allotted budget.

• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Identified business development challenges and customer concerns for proactive resolution.
• Prepared annual budgets with controls to prevent overages.
• Directed technological improvements, reducing waste and business bottlenecks.
• Collaborated closely with clients to create and deploy server environments with file and mail server with redundancy and fault tolerance.
• Deploy high-availability Kubernetes cluster for small-workload environment running Wordpress for CMS/Web server, NextCloud for Cloud Storage, and HomeAssistant for Smart Controls and Automations including the configuration of Zigbee and ZWave devices.
• Configure DNS-Wide Adblocker to reduce popup ads as well as improve bandwidth efficiency.
• Install L7 Load Balancer and to reduce popup ads as well as improve bandwidth efficiency.
• Filtering, reducing security exploits by limiting amount of exposed network ports to just port 443 (HTTPS) while still routing to all internal services/servers.

Installed new computers as well as trained new hires, interns and existing users on the company's existing network resources.

• Improved office workflow by creating a network share for copier scans with sub folders based on department.
• Deployed and configured new desktop computers for workstation upgrades.
• Trained and supervised IT interns for Summer Program that increased productivity by making contracts and proposals available on a per department file share.
• Tier 1 Service Desk