Alex Madison Clark
Camarillo,CA
Summary
Accomplished motivational Operations Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Skilled at building relationships with customers, employees and senior management. Accomplished with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Smiths Food And Drug
Salt Lake City, UT
11.2018 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated 15 staff members daily, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assistant Operations Manager
AEO & Aerie Store
Sandy, UT
02.2021 - 02.2022
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team of 20-30 agents to support operational excellence and excellent customer service.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Customer Service Manager
Teleperformance
Sandy, Utah
03.2020 - 02.2021
- Trained and regularly mentored 15-30 associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
Assembly Line Lead Supervisor
Clean Machine Inc / Moog Defense
South Jordan, Utah
09.2017 - 10.2018
- Worked directly with QA personnel to identify and correct defects.
- Assigned and oversaw daily production schedules to 7 employees.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Inspected equipment, systems and components for operational readiness and compliance with standards.
Credit Consultant
Lexington Law firm
West Valley , Utah
01.2016 - 05.2017
- Consulted on end-to-end wholesale credit lifecycle spanning sales, origination, fulfillment, servicing and portfolio management.
- Conducted financial reviews of up to 40 customers daily checking their lines of credit by assessing company financials and initiating credit application reviews.
- Improved understanding of financial statements, which helped in assessing risk.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Dairy Manager
Smiths Food And Drug
Rose Park, UT
05.2015 - 01.2016
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Collected and reported on metrics related to stock growth, production actions and environmental assessments to facilitate effective decision making.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Established schedules and assigned work tasks to 5 individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
Frozen Food Department Manager
Smiths Food And Drug
Rose Park, UT
07.2014 - 05.2015
- Trained 10 team members monthly in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Dock Supervisor
Lowes Home Improvement Stores
West Valley City, UT
05.2013 - 07.2014
- Implemented loading dock process and productivity improvements.
- Performed pre-shift and post-shift inspections of dock equipment.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
Education
Associate of Arts - Fine Arts Literature, Interior Design
Salt Lake Community College
Taylorsville, UT06.2013
High School Diploma -
Murray High School
Murray, UT06.2011
Skills
- Financial Management
- Logistics Oversight
- Inventory Control Processes
- Human Resources Oversight
- Hiring and Onboarding
- Organizational Systems
- Budget Development and Management
- Inventory Management
- Administrative Management
- Computer Programs / Graphic Design
- Microsoft Office, Excel, Publisher, Word, PowerPoint
- Mud Box Design Studio
- AutoCAD Programming
Languages
Spanish
Limited Working
Timeline
Assistant Operations Manager
AEO & Aerie Store
02.2021 - 02.2022
Customer Service Manager
Teleperformance
03.2020 - 02.2021
Assistant Store Manager
Smiths Food And Drug
11.2018 - 05.2022
Assembly Line Lead Supervisor
Clean Machine Inc / Moog Defense
09.2017 - 10.2018
Credit Consultant
Lexington Law firm
01.2016 - 05.2017
Dairy Manager
Smiths Food And Drug
05.2015 - 01.2016
Frozen Food Department Manager
Smiths Food And Drug
07.2014 - 05.2015
Dock Supervisor
Lowes Home Improvement Stores
05.2013 - 07.2014
Associate of Arts - Fine Arts Literature, Interior Design
Salt Lake Community College
High School Diploma -
Murray High School
Similar Profiles
Alex MaurerAlex Maurer
Cashier at Smiths Food And DrugCashier at Smiths Food And Drug
Melinda FinleyMelinda Finley
Department Manager at Smiths Food And DrugDepartment Manager at Smiths Food And Drug
AUSTIN MORRILLAUSTIN MORRILL
Assistant Produce Manager at Smiths Food And DrugAssistant Produce Manager at Smiths Food And Drug
Arath Arano-VargasArath Arano-Vargas
Deli Clerk at Smiths Food And DrugDeli Clerk at Smiths Food And Drug
Elizabeth StarkElizabeth Stark
Maintenance Coordinator at U.S. NavyMaintenance Coordinator at U.S. Navy