Alexander McDonald
Denver,CO
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Walmart showcases a proven track record in problem-solving and team leadership. Leveraging skills in strategic planning and safety awareness, I've driven significant improvements in service delivery and quality control, contributing to positive business growth and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Walmart
06.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of issues within the bounds of the services performed.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes and fluid top offs.
- Completed vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Electronics Team Member
Walmart
10.2023 - 06.2024
- Contributed to a positive work culture, supporting fellow team members through collaboration on tasks as needed.
- Participated in regular team meetings, sharing insights and offering suggestions for improvements within the electronics department.
- Conducted price adjustments in accordance with company policies, ensuring accuracy at the point of sale for customers transactions.
- Assisted in inventory management, keeping accurate records of incoming stock and reducing discrepancies in product counts.
- Contributed to positive store reputation by addressing customer concerns promptly and professionally.
- Provided valuable feedback to management regarding potential improvements for the electronics department operations.
- Improved customer satisfaction by providing efficient and knowledgeable assistance with electronics products.
Automotive Technician
Walmart
03.2023 - 10.2023
In Home Delivery Driver
Walmart
01.2023 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Front End Team Lead
Walmart
04.2021 - 01.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sporting Goods Sales Associate
Walmart
06.2018 - 04.2021
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Managed cash register transactions accurately, ensuring correct payment processing and balancing at the end of each shift.
- Assisted in visual merchandising efforts, creating eye-catching displays that attracted customer attention and increased foot traffic.
- Actively participated in team meetings, contributing valuable insights and suggestions for continuous improvement of store performance and sales growth.
Quality Control Inspector
UPS
04.2015 - 01.2018
- Communicated with production team members about quality issues.
- Inspected quality of medical products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
GED -
University of Louisville
Louisville, KY03.2013
Skills
- Strong Work Ethic
- Problem-Solving
- Safety awareness
- Team Leadership
- Time Management
- Verbal and written communication
- Strategic Planning
- Cross-Functional Teamwork
Timeline
Automotive Technician
Walmart
06.2024 - Current
Electronics Team Member
Walmart
10.2023 - 06.2024
Automotive Technician
Walmart
03.2023 - 10.2023
In Home Delivery Driver
Walmart
01.2023 - 03.2023
Front End Team Lead
Walmart
04.2021 - 01.2023
Sporting Goods Sales Associate
Walmart
06.2018 - 04.2021
Quality Control Inspector
UPS
04.2015 - 01.2018
GED -
University of Louisville