Gelato Scooper
Pitango Gelato & Cafe
08.2024 - 10.2024
- Interacted with all customers with friendliness and respect. Built relationships with regular customers, leading to repeat business and positive word-of-mouth referrals.
- Resolved customer complaints professionally, ensuring the customer was always right. Customers with complaints usually left happy about the resolution and came back for repeat business.
- Participated in team meetings aimed at developing collaboration, sharing ideas, and addressing operational challenges within the store environment.
- Demonstrated initiative Every single shift by taking on additional tasks during downtime, such as restocking, cleaning duties, barista duties and cashier duties.
- Manned the cashier while scooping gelato, maintaining the bancone(gelato refrigerator) and front of house clean.
- Displayed excellent communication skills when interacting with both customers and team members. Would often translate Spanish to English for co-workers and customers who could only speak Spanish.
- Balanced multiple responsibilities simultaneously during peak hours by prioritizing tasks effectively.
- Assisted in inventory management, ensuring adequate stock levels of gelato flavors, inventory and supplies.
- Supported management in conducting regular equipment maintenance checks to ensure optimal performance.
- Enhanced customer satisfaction by providing excellent service and product knowledge while scooping gelato.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Maintained a clean and sanitary work environment, adhering to food safety guidelines and regulations.
- Processed sales transactions for debit and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Notified supervisor and peers of low product inventory and customer complaints.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Learned how to use espresso machine along with how to make drinks such as a cappucino, latte, cortado, london fog, mocha, affogato, espresso and americano.
