Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Sales Manager
Paychex Inc
Daytona Beach, FL
04.2023 - Current
Hired and motivated high-performing sales team to achieve organizational objectives.
Directed sales and marketing activities across territory to maximize outreach.
Managed sales representatives, providing training and coaching to enhance performance.
Supported team members in driving growth through developmental initiatives.
Sales Representative
Paychex Inc
Orlando, FL
08.2020 - 03.2023
Developed and maintained relationships with new and existing clients to increase sales revenue.
Answered inquiries from prospective customers regarding features of products and services offered.
Listened to customer needs to identify and recommend best products and services.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Developed and maintained relationships with key clients to ensure repeat business.
Prepared and delivered appropriate presentations on products and services.
Negotiated pricing contracts with customers to maximize profits.
Branch Manager-Multi Office
Enterprise Rent-A-Car
Port Orange/New Smyrna Beach, FL
11.2019 - 04.2020
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Disciplined employees to encourage compliance with company policies and procedures.
Conducted regular performance reviews for all employees in the branch.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Manager
Enterprise Rent-A-Car
Titusville, FL
10.2018 - 11.2019
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Disciplined employees to encourage compliance with company policies and procedures.
Conducted regular performance reviews for all employees in the branch.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Managed and inspired team members to perform to full potential, driving branch profitability.
Assistant Manager
Enterprise Rent-A-Car
Daytona Beach, Port Orange, New Smyrna Beach, FL
12.2016 - 02.2018
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Implemented quality control measures to uphold company standards.
Delegated work to staff, setting priorities and goals.
Ensured compliance with safety regulations and company policies.
Coordinated with other departments to ensure smooth flow of operations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Pharmacy Technician
Publix Supermarkets Pharmacy
Ormond Beach, FL
08.2010 - 07.2015
Established or maintained medications and other patient profiles.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Maintained proper storage and security conditions for drugs.
Entered patient and prescription information into pharmacy software systems with high attention to detail.
Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Participated in continuing education and training to stay current with pharmacy practices and technology.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Cashier/Bagger/Customer Service Representative
Publix Grocery Store
Ormond Beach, FL
07.2007 - 07.2010
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Conducted price checks for special orders or discounts as requested by customers.
Offered customers carry-out service at completion of transaction.
Trained new team members in cash register operation, stock procedures, and customer services.
Greeted customers and answered any questions they had about the store's products and services.
Welcomed customers, offering assistance to help find store items.
Worked closely with front-end staff to assist customers.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Science - Sports Management
University of Florida
Gainesville, FL
08-2014
Associate of Arts - Business Administration
Daytona State College
Daytona Beach, FL
05-2011
Skills
Sales forecasting
Sales analytics
Customer relationship management
Team leadership
Performance evaluation
Negotiation strategies
Problem solving
Coaching techniques
Sales training
Sales leadership
Staff supervision
Sales team leadership
Certification
Registered Pharmacy Technician (RPT) License
Certified Pharmacy Technician (CPT) (not renewed)
Accomplishments
Conference Award Winner-Sales Representative 2023-Paychex
Developed Sales Representative to help win Conference Award 2023-Paychex
Best of the Best Award Winner, 9 of first 14 months-Enterprise-Rent-A-Car
Consistently at the top of monthly sales matrix-Enterprise-Rent-A-Car
Qualified and passed MQI in nine months-Enterprise-Rent-A-Car
Won 4 monthly sales contests in 2016-Enterprise Rent-A-Car
Found 3 missing vehicles that were considered stolen from our branch-Enterprise Rent-A-Car
Contributed in capturing 100% of business from 2 major auto dealerships-Enterprise Rent-A-Car