ALEXSA LEWIS
West Haven,CT
Summary
Successful Pharmacy Technician bringing sixteen years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Contact Center Pharmacy Technician
Veterans Affairs Medical Center
Albany, NY
04.2023 - Current
- Receiving telephone calls from Veterans or their representatives and answering inquiries related to process questions.
- Using the highest level of customer service at all times to ensure the patient has been provided the proper education and knowledge in regards to their medications and the refill process.
- Documenting patient encounters utilizing CPRS & VISTA.
- Following through on all patient encounters that had prescription issues by phone or documenting EHR progress note to avoid interruption in patient receiving medication.
- Addressing and triaging incoming calls to appropriate department and staff.
- Resolving customer issues and answered questions or concerns to deliver positive customer experience.
- Fluent in utilizing electronic system to access prescription information.
- Utilizing pharmacy systems to enter patient and drug information and ensuring all information is current and up to date.
- Partaking in any team and VISN meetings.
- Performing data entry in regards to renewal requests for non-control and controlled substance medications.
- Maintaining strict patient confidentiality and abiding by all HIPAA regulations and guidelines.
- Answering veterans questions and providing superior service in retail pharmacy environments.
- Referring any and all clinical questions to a pharmacist as necessary.
- Processing batch prescriptions needed for refills and routing for mail out processing via CMOP.
- Knowledge of all drug and its aspects and characteristics including its generic and brand names.
- Ability to work independently and self sufficiently on assigned tasks with little to no supervision.
Clinical Contact Center Pharmacy Technician
Veterans Affairs Medical Center - VISN 20 (Remote)
Portland, OR
10.2022 - 04.2023
- Time 40 Hours
- Veterans Affairs (VISN 20) – Remote
- Fluent in utilizing Cerner and its affiliated EHR software
- Receiving telephone calls from veterans, caretakers and family members regarding medication refills, billing inquiries and general questions
- Prompt and efficient in answering and managing telephone calls while maintaining first call resolution
- Displaying great customer service skills with patients and fellow employees
- Responding to patient inquiries in a reasonable timely fashion
- Reviewing electronic health records and patient profiles for new prescription orders as needed and renewals including controlled substances
- Handling and assessing all refills and bridge supplies as needed per the patients request
- Routinely reviewing on a regular the patients profiles to ensure that there are no abnormal laboratory findings and allergies/drug reactions
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty
- Utilized pharmacy systems to enter patient and drug information
- Resolved customer issues and answered questions to deliver positive customer experience
- Used electronic system to access prescription information
- Made telephone calls to physicians, customers and insurance providers.
Inpatient Certified Pharmacy Technician
Veterans Affair Hospital
West Haven, CT
01.2021 - 10.2022
- Correctly and carefully filling prescriptions and medications by properly selecting, labeling and packaging the accurate and proper drug and dosage
- Maintaining Omnicell and ward stock inventories by physically filling and handling automated dispensing cabinets
- Utilization of pharmacy systems to enter and process proper drug information
- Medication delivery to the patient care area in a timely manner to ensure standards for turnaround times are met
- Maintaining expertise in the operation of the relevant pharmacy automated dispensing equipment
- Supporting outpatient pharmacy operational needs
- Stocking medications, rotating stock, reviewing stock for outdated and/or deteriorated medications is performed accurately
- Following established guidelines and procedures
- Keeping work area organized and clutter-free
- Utilizes specialized skills and knowledge of sterile compounding requirements and policies and procedures to provide sterile compounding technique training to all staff and certify annual staff competency
- Perform daily activities such as air and refrigerator temperatures, proper cleaning of
- Laminar Air Flow Hood and maintaining a safe and sterile IV room
- Conducts a variety of complex technical functions that include preparing IV admixtures, piggyback, prefilled syringes and solutions in the laminar flow hood in accordance with USP 797 requirements
- Ability to perform compounding with an aseptic technique
- Manually filling code cart trays by filling medications into each defined layout
- Greets and acknowledges patients in a timely manner at pharmacy discharge window.
Lead Pharmacy Technician/Dispensary Technician
Arrow Alternative Care/ Curaleaf
Milford , CT
04.2018 - 04.2021
- Training and supervising fellow pharmacy technicians
- Providing and assisting in training and evaluated programs to support company growth and expansion activities
- Setting deadlines by multitasking and ensuring day to day needs and projects are met in a timely manner
- Ability to delegate tasks to manage workload
- Knowledge of protocols and procedures for the state of Connecticut
- Managing patient appointment requests by maintaining wait lists, and referral documentation for over three thousand patients
- Assisting in the registration process to obtain medical marijuana license for patients in accordance with the Department of Consumer Protection and Connecticut regulations
- Reviewing and managing patients medical records in patient database through the state of Connecticut
- Communicating the effects and different types of medical cannabis to patient clearly and effectively
- Performing follow up calls with patients to ensure all concerns and questions are solved promptly and efficiently
- Comprehension of controlled substance policies and procedures
- Capability to investigate and resolve discrepancies and inaccuracies
- Working self sufficiently on projects or tasks in a timely manner
- Ability to coordinate and analyze work flow
- Performing data entry and managing the database
- Answer phone calls and delegate to the appropriate staff member
- Maintain a positive work environment
- Sustaining strictest confidentiality in compliance with HIPAA guidelines
- Assisted the Pharmacist in Charge in pharmacy operations and duties created and designed by the corporate office
- Ensuring all pharmacy technicians have suffice and adequate training necessary to perform their jobs proficiently
- Provide exceptional customer service and building clientele within the company
- Determined work procedures, prepared work schedules, and expedited workflow for inventory control department
- Standardized procedures to improve worker efficiency and reduce inventory errors.
Lead Certified Pharmacy Technician
Walmart
West Haven, CT
05.2015 - 05.2018
- Training and mentoring fellow technicians on pharmacy procedures
- Assisted the Pharmacist in Charge in pharmacy operations and duties created and designed by the corporate office
- Communicating with medical doctors, nurses and pharmacists to create goals and action plans to ensure that patient care is fully reached
- Ensuring all pharmacy technicians have suffice and adequate training necessary to perform their jobs proficiently
- Aforementioned duties, in addition to creating weekly department schedules in line with availability and requests
- Verifying patient insurance information and processing claims
- Communicating with medical personnel and patients n a variety of ways such as via telephone, email, writing and in person
- Proficient in billing of private insurances, Medicare and Medicaid
- Implemented new strategies to doctors offices and insurance agencies via telephone, fax or email to meet patients needs
- Oversaw inventory par levels to ensure that stock availability was adequate
- Handled non-urgent supervisory issues, including but not limited to minor disputes, patient inquiries, amongst others
- Worked under direct supervision of pharmacists to handle day-to-day management of pharmacy operations.
Pharmacy Technician
Milford Hospital/Yale Health Group
Milford, CT
03.2015 - 08.2015
- Prepare and fill medication orders, ensuring accuracy and quantity before final check of pharmacist
- Assisting patients at the pharmacy drop-off window
- Restocking Pyxis machines by following and adhering to pick lists
- Became fluent in the Epic computer system to execute responsibilities of the job of the prescription process from input to delivery
- Communicating effectively with other healthcare personnel and reporting directly to
- Pharmacist in Charge
- Practicing aseptic technique and other PPE precautions
- Abiding by HIPAA guidelines in all forms of communication
- Compounding and mixing of IVs within a Laminar Flow Hood
- Ability to decipher problems and utilize solving skills and make recommendations as needed
- Prioritizing technician tasks based on demand of work flow
- Compounding with aseptic technique in ensuring proper sterilization of equipment
- Aptness of conducted procedures and policies pertaining to inventory management
- Background in following written procedures for compounding with aseptic techniques for high risk medications such as oncology
- Utilizing pharmacy skills to pre pack medications for unit dose dispensing.
Pharmacy Technician
CVS Pharmacy
West Haven, CT
10.2008 - 01.2015
- Obtain customers' PHI (protected health information) to include on order forms and to create and maintain patient profiles
- Receiving and confirming prescription orders in a timely adequate manner
- Communication with healthcare providers, insurance companies and patients via fax, telephone and by email
- Prepare invoices, shipping documents, and contracts, receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Maintain proper storage and security conditions for inventory
- Pre-pack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Education
High School Diploma -
West Haven High School
06.2008
Skills
- Drug Inventory Management
- Insurance Billing
- Insurance Verification
- FDA Compliance
- Drug Inventory Control
- Medication Dispensing
- Prescription Filling
- Billing Support
- Regulatory Compliance
- Workflow Optimization
- Supply Restocking
- Point of Sale Systems Proficiency
- Problem-Solving Skills
- Resolving Customer Issues
Certification
- PTCB Certified
Timeline
Clinical Contact Center Pharmacy Technician
Veterans Affairs Medical Center
04.2023 - Current
Clinical Contact Center Pharmacy Technician
Veterans Affairs Medical Center - VISN 20 (Remote)
10.2022 - 04.2023
Inpatient Certified Pharmacy Technician
Veterans Affair Hospital
01.2021 - 10.2022
Lead Pharmacy Technician/Dispensary Technician
Arrow Alternative Care/ Curaleaf
04.2018 - 04.2021
Lead Certified Pharmacy Technician
Walmart
05.2015 - 05.2018
Pharmacy Technician
Milford Hospital/Yale Health Group
03.2015 - 08.2015
Pharmacy Technician
CVS Pharmacy
10.2008 - 01.2015
High School Diploma -
West Haven High School