Alexsandra Arma Diaz
Pinellas Park,FL
Summary
Resilient Soldier known for high productivity and efficient task completion. Skilled in strategic planning, leadership, and critical thinking. Excel in environments requiring adaptability, teamwork, and communication. Committed to leveraging these soft skills to achieve organizational goals. Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Resourceful Customer Service Member known for productivity and efficient task completion. Skilled in conflict resolution, time management, and effective communication. Excel in empathy, adaptability, and problem-solving to meet customer needs and exceed service expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
U.S. Soldier
U.S. Army Active Duty
Colorado Springs, CO
11.2019 - Current
- Ensured compliance with safety regulations related to the handling of weapons and ammunition.
- Developed and implemented procedures for maintaining inventory records.
- Maintained detailed records of all equipment issued to personnel in the unit.
- Coordinated with supply personnel to ensure adequate levels of supplies were available for training exercises.
- Participated in field exercises to provide support services such as transporting ammunition to firing ranges.
- Performed basic administrative duties such as filing documents related to munition inventory management.
- Responded promptly to requests from other units requiring assistance with munition-related tasks.
- Provided guidance and instruction to new personnel assigned to the unit concerning safe handling practices when working with explosives or other hazardous materials.
- Completed documentation associated with receipt and transfer of ammunition.
- Provided in-depth coaching and training to personnel with prompting to productively accomplish daily tasks and responsibilities.
- Loaded, equipped and manned aircraft for mission.
Assistant
Strategic Insurance
Pinellas Park, FL
06.2018 - 11.2019
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Entered data into databases accurately and efficiently.
- Generated weekly progress reports summarizing tasks completed during the week.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Used filing systems to improve document management and organization.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored office services mailbox for business support needs and requests.
Customer Service Staff Member
Publix
Pinellas Park, FL
06.2015 - 06.2018
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Processed returns efficiently and effectively according to company policy.
- Assisted customers with locating products throughout the store.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Kept updated on new products, services, promotions and pricing changes.
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- Collaborated with team members from various departments to achieve common goals.
- Supported management initiatives by participating in meetings or training sessions when requested.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Pinellas Park High School
Largo, FL06-2018
Associate of Arts - Early Childhood Education
American Military University
Fort Campbell North, KYSkills
- Strategic Thinking
- Risk Assessments
- Records Review
- Squad Leadership
- Critical Thinking
- Positive Attitude
- Physical Fitness
- Teamwork and Loyalty
- Equipment management
- Documentation And Reporting
- Secure Communication
- Training Coordination
- Call center experience
- Scheduling
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Customer Relations
- Escalation management
- Documentation
- Payment Processing
- Positive and professional
Accomplishments
- While in the Armed Forces I have received man Army Achievement medal's for hard work, determination and team-work
- While working in customer service I quickly promoted three times
Languages
Spanish
Limited
Certification
- While in the Armed Forces I completed Basic Leadership course
Family
- I have a beautiful two year old daughter with whom I balance both life and work with
Timeline
U.S. Soldier
U.S. Army Active Duty
11.2019 - Current
Assistant
Strategic Insurance
06.2018 - 11.2019
Customer Service Staff Member
Publix
06.2015 - 06.2018
High School Diploma -
Pinellas Park High School
Associate of Arts - Early Childhood Education
American Military University