Summary
Overview
Work History
Education
Skills
Timeline
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Alexsandra De Santiago

Fort Worth,TX

Summary

A bilingual professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Patient Coordinator

TSO
11.2021 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Paraprofessional

Mansfield Independent School District
06.2019 - 11.2021
  • Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
  • Maximized time efficiency by prioritizing tasks according to urgency and importance for both short-and long-term goals.
  • Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
  • Scheduled office meetings and client appointments for staff teams.

Patient Care Technician

Mansfield Methodist Medical Center
03.2018 - 06.2019
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Assistant Director

ImagineNation Learning Center
06.2013 - 03.2018
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.

Education

High School Diploma -

Mansfield Legacy High School
Mansfield, TX

Skills

  • Office Administration
  • Customer Service
  • Payment Processing
  • Microsoft Office

Timeline

Patient Coordinator

TSO
11.2021 - Current

Paraprofessional

Mansfield Independent School District
06.2019 - 11.2021

Patient Care Technician

Mansfield Methodist Medical Center
03.2018 - 06.2019

Assistant Director

ImagineNation Learning Center
06.2013 - 03.2018

High School Diploma -

Mansfield Legacy High School

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Alexsandra De Santiago