Alexsandra Dobrova
Brooklyn
Summary
I bring nearly a decade of experience specializing in commercial vehicle registration, title transfers, and federal tax filings, particularly IRS Form 2290. Over the years, I’ve developed a deep understanding of the processes and regulations involved in getting commercial vehicles road-ready, while supporting drivers and companies with the documentation they need to stay compliant and operate safely.
What truly sets me apart is my commitment to customer satisfaction. I've built strong relationships with clients by offering clear communication, efficient service, and practical solutions — even in high-pressure or time-sensitive situations. I pride myself on being detail-oriented, dependable, and capable of juggling multiple responsibilities without losing focus.
Whether I’m managing complex paperwork, assisting with tax filings, or resolving a customer’s concern on the spot, I’m always focused on delivering results and keeping operations running smoothly. My ability to multitask, make quick decisions, and remain adaptable has consistently helped me thrive in fast-paced environments where accuracy and professionalism matter most.
Overview
9
9
years of professional experience
Work History
Fleet Compliance Coordinator
Integrity Coverage Group INC
01.2017 - Current
- Commercial Vehicle Registration
Expertise in registering newly purchased semi-trucks and other commercial vehicles, ensuring compliance with federal and state regulations. - IRP (International Registration Plan) Account Management
Proficient in assisting commercial carriers with setting up and managing IRP accounts, including renewals and apportioned plate coordination. - IRS Form 2290 Filing
Skilled in preparing and filing the Heavy Vehicle Use Tax (HVUT) Form 2290, ensuring timely payments and proper documentation. - Regulatory Compliance
Strong understanding of FMCSA, DOT, and state-level transportation regulations, helping drivers and companies operate safely and legally.
- Document Processing & Title Transfers
Accurate handling of title transfers, ownership updates, and lien recordings for commercial vehicles. - Multitasking in Fast-Paced Environments
Ability to manage multiple client accounts, regulatory filings, and administrative tasks simultaneously with high attention to detail. - Quick and Effective Decision Making
Proven ability to assess situations swiftly and make informed decisions to maintain operational flow and compliance. - Customer Documentation Support
Experienced in guiding clients through required documentation, ensuring readiness for road compliance (e.g., insurance, permits, IFTA, etc.).
- Customer Satisfaction Focus
Nearly a decade of experience providing top-tier customer service with a problem-solving mindset and dedication to client success. - Client Education & Support
Skilled in educating clients on regulatory requirements and documentation processes in a clear and approachable manner. - Conflict Resolution & Problem Solving
Adept at handling escalated client concerns with professionalism, aiming for swift and positive outcomes.
- Data Entry & Records Management
Proficient in maintaining accurate records, database management, and digital filing systems related to fleet operations. - Attention to Detail
High accuracy in handling sensitive documents and data to avoid costly errors or compliance issues. - Team Collaboration
Experienced in working cross-functionally with internal teams and external agencies to achieve client and regulatory goals.
Education
High School Diploma -
Tottenville HighSchool
100 Luten Ave, Staten Island, NY 10312Skills
Document Management & Processing
Skilled in handling sensitive documents, including registrations, titles, tax forms, and legal paperwork with precision and confidentiality
Regulatory Documentation
Familiarity with regulatory forms and filings, with a high degree of accuracy and timeliness
Task Prioritization
Strong ability to manage and prioritize high volumes of work under pressure without sacrificing quality
Customer Service Excellence
Nearly 10 years of experience delivering professional, courteous, and effective service to a wide range of customers
Client Relationship Management
Building trust with repeat clients, resolving issues quickly, and maintaining satisfaction across long-term engagements
Clear Verbal & Written Communication
Skilled at explaining complex or unfamiliar processes in simple, easy-to-understand terms
Conflict Resolution
Capable of managing tense or frustrated clients calmly and finding solutions that meet their needs🧠 Critical Thinking & Soft Skills
Problem Solving & Quick Decision Making
Making informed decisions on the spot to keep processes moving and minimize delays or errors
Adaptability & Flexibility
Ability to shift between tasks and adapt to changes in procedures, regulations, or workload
Multitasking in High-Volume Environments
Handling multiple customers, tasks, and deadlines simultaneously with accuracy and professionalism
Strong Attention to Detail
Ensuring all paperwork and information is correct before submission to avoid costly delays or rejections
Data Entry & Accuracy
Fast and accurate input of detailed customer and vehicle data into internal systems and databases
Office Software Proficiency
Skilled in using office tools such as Microsoft Office (Word, Excel, Outlook) and document management systems
Filing & Record Keeping
Maintaining organized, accessible records both digitally and physically, with strong understanding of compliance requirements
Languages
English
Native or Bilingual
Russian
Full Professional
Timeline
Fleet Compliance Coordinator
Integrity Coverage Group INC
01.2017 - Current
High School Diploma -
Tottenville HighSchool
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