Summary
Overview
Work History
Education
Skills
Timeline
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Alexsandra Knox

Aurora,CO

Summary

Service-focused cashier bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

7
7
years of professional experience

Work History

Customer Returns Processor

Xero Shoes
Denver, CO
07.2021 - 12.2021
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Maintained up-to-date knowledge of product and service changes.
  • Main role was in Returns Processing but also have experience in Shipping and Product Picking

Senior Logistics Associate

Harbor Freight Tools
Littleton, CO
11.2020 - 06.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Cash handling and stocking
  • Exceeded goals through effective task prioritization and great work ethic

Cashier Associate

Harbor Freight Tools
Foley, AL
08.2020 - 10.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Supervisor, Cashier, Online Retail Supervisor

Flora-Bama Lounge, Package, & Oyster Bar
Pensacola, FL
02.2014 - 06.2020
  • Coordinated merchandising displays, signage and sales enablement.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Trained and oriented associates to maximize team performance.
  • Entered and priced inventory to assist with efficient restocking.
  • Worked shifts at the Liquor Store as well, with knowledge of checking IDs to ensure company assurance.
  • In depth understanding of Florida State Lottery and Scratch Off sales and rules.
  • Strong ability to work under pressure at high volume, whether independently or as a team member.

Education

GED -

PikeView High School
Princeton, WV
02.2008

Skills

  • Upselling Products and Services
  • Shipment Procedures
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Product Location
  • Refunds Exchanges and Adjustments
  • Work Task Prioritization
  • Inventory Stocking
  • Cash Register Operation
  • Data Entry and Maintenance
  • Responding to Difficult Customers

Timeline

Customer Returns Processor

Xero Shoes
07.2021 - 12.2021

Senior Logistics Associate

Harbor Freight Tools
11.2020 - 06.2021

Cashier Associate

Harbor Freight Tools
08.2020 - 10.2020

Supervisor, Cashier, Online Retail Supervisor

Flora-Bama Lounge, Package, & Oyster Bar
02.2014 - 06.2020

GED -

PikeView High School

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Alexsandra Knox