Alexsandra Morales
Albuquerque,NM
Summary
Proven leader in property management, adept at financial reporting and fostering resident relations, significantly improved NOI and tenant satisfaction at Greystar Property Management. Skilled in staff training and community engagement, ensuring operational excellence and aligning strategies with brand goals.
Overview
7
7
years of professional experience
Work History
Community Manager
Greystar Property Management
Albuquerque, NM
06.2021 - Current
- Managed and oversaw operations, maintenance and administration of property of 456 units.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw the recruitment and training of new community team members.
- Compiled reports on website traffic, conversions, and other metrics.
- Compiled and conveyed operational and financial data to regional manager.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Provided monthly reports on community metrics and progress towards goals.
- Improved NOI through rent growth and expense management.
- Responded to customer inquiries in a timely manner.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Collaborated with marketing teams to align community strategies with brand goals.
- Cultivated rapport with clients to meet expectations for property performance.
Community Manager
Rockwell Management
Houston, TX
06.2019 - 01.2021
- Managed and oversaw operations, maintenance and administration of property of 276 units.
- Prepared detailed budgets and financial reports for properties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Cultivated rapport with clients to meet expectations for property performance.
- Exercised direct supervision over property staff.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Assistant Community Manager
Greystar Property Management
Albuquerque, NM
05.2018 - 05.2019
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Investigated potential violations of lease agreements by tenants.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Provided administrative support to the Community Manager as needed.
- Provided monthly reports on community metrics and progress towards goals.
- Prepared notices such as 3-day pay or quit, 30-day notice to vacate, Unlawful Detainer Summons and Complaint papers, and other legal correspondence.
Education
High School Diploma -
Albuquerque High
Albuquerque, NM05-2009
Skills
- Property tours and inspections
- Financial budgeting and reporting
- Tenant and eviction laws
- Maintenance and repair coordination
- Payment management
- Income and expense management
- Community marketing
- Policy administration
- Customer service
- Daily operations oversight
- Database management
- Reporting and metrics
- Staff training
- Community engagement
- Leasing strategy development
- Resident relations
Languages
Spanish
Limited
Timeline
Community Manager
Greystar Property Management
06.2021 - Current
Community Manager
Rockwell Management
06.2019 - 01.2021
Assistant Community Manager
Greystar Property Management
05.2018 - 05.2019
High School Diploma -
Albuquerque High
Similar Profiles
Loren TalasLoren Talas
Maintenance Technician at Greystar Property ManagementMaintenance Technician at Greystar Property Management
Cristian MenjivarCristian Menjivar
Maintenance Supervisor at Greystar Property ManagementMaintenance Supervisor at Greystar Property Management
Corrie KeltyCorrie Kelty
Maintenance Technician at Greystar Property ManagementMaintenance Technician at Greystar Property Management