Alexsandra Torres
POMONA,New York
Summary
Accomplished sales management professional with solid expert leadership abilities. Focused, results- driven, and ambitious and coordinating resources to achieve challenging objectives. Talented Sales with a history of successfully directing and motivating & coaching sales team members to exceed targets and boost revenue. Dedicated to business success with a strong background in sales and marketing. Works well independently to handle assignments and is always ready to go beyond basics assignments—quick learner with good computer abilities.
Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Overview
15
15
years of professional experience
Work History
Health Home Plus Care Coordinator
Choice Of NY
04.2023 - Current
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with clients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Assist client in overcoming obstacles that would prevent them going to the Emergency Room.
- Conduct community out reach visits to clients
Client Care Coordinator
Choice Of NY
11.2022 - 03.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided information and referrals to community partners and other treatment providers.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocational training, and employment opportunities.
- Referred families to shelters, legal resources, and educational programs.
- Managed over 30 clients monthly, and increased billing by 90%
- Supported patient care excellence via planning and interpretation of programs
Cognitive Transformation Life Coach
AAT Life Coach
11.2019 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Documented behaviors, treatments and non-compliance issues.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Exercised leadership capabilities by successfully motivating and inspiring others
BRAND AMBASSADOR
Uno Marketing Agency NYC
03.2009 - 01.2023
- Set up product demonstrations to communicate brand features and benefits to consumers
- Educated consumers about product information with confidence.
- Achieved sales goals and marketing objectives, delivered memorable customer experiences, and drove brand awareness and loyalty
- Communicated product information with confidence and educated consumers about the company
SPECIALTY SUPERVISOR
New York Wines & Spirits
12.2015 - 05.2017
- Excellent customer skills managed and resulted oriented
- Coached team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Motivated employees to succeed and pointed out areas of improvement, which bolstered efficiency rates by 80%.
- Communicated with managers of other departments to maintain transparency
DISTRICT SALES MANAGER
Kohler Distributing Center
04.2008 - 09.2009
- Developed strong customer relationships with highly satisfied and profitable customers
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer issues with a proactive approach and dedication to a swift resolution
- Used value-added selling, and go-to-market strategies, and negotiated sales to close business.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
Education
No Degree - POLITICAL SCIENCE
Queens College of The City University of New York
Flushing, NY06.1997
Certification - Cognitive Behavior Life Coach
Transformation Academy
Rockland, NY 11.2019
Certification - Emotional Intelligence
Transformation Academy
Rockland, NY04.2020
Certification - Neuro-Linguistic Programming & Life Coach
Transformation Academy
Rockland, NY04.2022
Certified -
HIPPA SECURED And Cybersecurity Training
Westchester, NY11.2022
Certified - Professional Life Coach
Transformation Academy
Pomona, NY12.2022
Certification - Leadership Program
Women's Leadership Program
San Diego, CA03.2006
Skills
- Individual Counseling
- Resource Advocacy
- Planning Prioritization
- Coping Strategies
- Customer Satisfaction
- Behavioral Intervention Plans (BIP)
- Coaching Proficiency
- Crisis Situations
Languages
Spanish
Full Professional
Timeline
Health Home Plus Care Coordinator
Choice Of NY
04.2023 - Current
Client Care Coordinator
Choice Of NY
11.2022 - 03.2023
Cognitive Transformation Life Coach
AAT Life Coach
11.2019 - Current
SPECIALTY SUPERVISOR
New York Wines & Spirits
12.2015 - 05.2017
BRAND AMBASSADOR
Uno Marketing Agency NYC
03.2009 - 01.2023
DISTRICT SALES MANAGER
Kohler Distributing Center
04.2008 - 09.2009
No Degree - POLITICAL SCIENCE
Queens College of The City University of New York
Certification - Cognitive Behavior Life Coach
Transformation Academy
Certification - Emotional Intelligence
Transformation Academy
Certification - Neuro-Linguistic Programming & Life Coach
Transformation Academy
Certified -
HIPPA SECURED And Cybersecurity Training
Certified - Professional Life Coach
Transformation Academy
Certification - Leadership Program
Women's Leadership Program
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