Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexsandro Di Costa

Bangor,ME

Summary

High-performing professional with several years of experience optimizing business operations, profitability, and team development. A resourceful operations manager and compliance specialist who thrives in fast-paced, evolving environments. Committed to maintaining accuracy, efficiency, and regulatory compliance to drive success. Currently completing a degree in software development, combining technical skills with operational expertise to bring innovative solutions to the banking industry. Eager to apply this background to improve processes, enhance customer experiences, and support business growth in a financial setting.

Overview

8
8
years of professional experience

Work History

Cook II - Grab N' Go

Husson University
Bangor, ME
08.2024 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Built strong operational teams to meet process and production demands.
  • Managed scheduling, training and inventory control.
  • Enforced federal, state, local and company rules for safety and operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Coordinated team to ensure timely delivery of products and services.

Cook

Husson University
Bangor, ME
09.2020 - 08.2024
  • Adhered to food safety standards when storing and preparing foods.
  • Handled advanced thawing and food pre-preparation.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time efficiently by multitasking between various tasks throughout the day.

Lead Cook

Humble Comfort Food & Spirits
Bangor, ME
07.2017 - 08.2020
  • Grilled and deep fried various foods from meats to potatoes.
  • Developed menus for special events and catering services according to customer specifications.
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Led team in high-pressure environments, ensuring timely delivery of orders.
  • Collaborated with management team to develop new recipes and update existing ones in order to improve the overall dining experience.

Education

Bachelor of Science - Software Development

Husson University
Bangor, ME

High School Diploma -

Richlands Highschool
Richlands, NC

Skills

  • Incidents management
  • Health and safety compliance
  • Production
  • Performance monitoring
  • Employee supervision
  • Financial reporting
  • Customer relations
  • Workflow optimization
  • Budgetary planning
  • Financial tracking
  • Data entry
  • Supply management
  • Advanced training in Microsoft Office 365

Timeline

Cook II - Grab N' Go

Husson University
08.2024 - Current

Cook

Husson University
09.2020 - 08.2024

Lead Cook

Humble Comfort Food & Spirits
07.2017 - 08.2020

Bachelor of Science - Software Development

Husson University

High School Diploma -

Richlands Highschool

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