Alexsei Allen
Warren,OH
Overview
3
3
years of professional experience
Work History
Shift Manager
Taco Bell
08.2024 - 11.2024
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Oversaw loss management from product waste and mishandling.
- Implemented a variety of strategies to minimize operational costs from product use and labor.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines and procedures.
- Coached and trained crew members to ensure quality service and performance uniformly within the staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Host
Outback Steakhouse
02.2022 - 08.2024
- Oversaw general front-of-house operations to ensure quality and swift service to customers.
- Directed staff to complete tasks efficiently as a team.
- Communicated with customers to ensure service satisfaction.
- Handled customer complaints and provided solutions to build strong, honorable relationships with customers.
- Worked with management and staff to coordinate an effective strategy for catering events and other special occasions.
Shift Manager/Key Holder
Pizza Joe's
07.2021 - 01.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling and depositing.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
Education
Bachelor of Science - Aerospace Engineering
Kent State University
Kent, OH05-2024
Bachelor of Science - Research-Oriented Physics
Kent State University
Kent, OH05-2024
Skills
- Basic Engineering
- Precision Machining
- Engineering team oversight
- Computer-aided engineering
- Health and Safety
- Robotics engineering
Timeline
Shift Manager
Taco Bell
08.2024 - 11.2024
Host
Outback Steakhouse
02.2022 - 08.2024
Shift Manager/Key Holder
Pizza Joe's
07.2021 - 01.2022
Bachelor of Science - Aerospace Engineering
Kent State University
Bachelor of Science - Research-Oriented Physics
Kent State University