Alexsi Wong
Sugar Land,TX
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in [Desired Position] role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Clutch Law Firm
09.2024 - Current
- Company Overview: Private Law firm office that specialized in Personal Injury cases
- Conducted new client intakes, collecting and inputting all information related to the case
- Corresponded with both client, insurance companies, and the providers that they were receiving treatment from
- Primarily handled client cases thoroughly on our own up until the billing and demands/Litigation
- Worked hand in hand and had to communicate well with both Attorneys and Medical Providers
- Private Law firm office that specialized in Personal Injury cases
Patient Care Coordinator
Beverly hills pain and healing
01.2022 - 07.2024
- Company Overview: Private Orthopedic Surgeons office
- Position as a treatment patient coordinator entitled creating a treatment plan for new and existing patients
- Attending to patient records making sure data is accurate and up to date
- Verified insurances, learned how to collect deductibles, co pay, etc
- Learned how to fax over patient records, acquire pre authorizations for personal injury cases
- Obtained correct Icd and Cpt codes for procedures being performed for billing
Administrative Assistant
S and g labs
06.2020 - 12.2021
- Company Overview: Contracted with an outpatient treatment center for patients with Opioid addictions
- After Covid, contracted with a outpatient treatment center for patients with Opioid addictions
- Worked together with the executive office administrator in learning how to check in patients
- Worked with verifying insurances
- Created treatment care plans and assessed treatment needs throughout patients time at clinic
- First time learning what an EHR system was and an insight into the healthcare setting
- Contracted with an outpatient treatment center for patients with Opioid addictions
Front Desk Agent
The Ritz-Carlton
01.2019 - 04.2020
- Company Overview: Luxury hotel
- Worked as the front desk for luxury hotel
- Checked in guest, would assist with any ordeals being needing by guest or any issues guest had while staying
- Duties were to check for reservations and rooms throughout the day
- Answered phone calls in regards to hotel reservations or questions about the property and operations
- Learned about email programs like Gmail and Outlook, to regularly check emails
- Luxury hotel
Waitress
The Ritz-Carlton
01.2017 - 12.2018
- Company Overview: Fine Dining Restaurant located within the Ritz Carlton
- Fine Dining Restaurant located within the Ritz Carlton
- Duties included setting up table placing for service
- Regularly tested on menu knowledge and wine menu
- Regularly accommodated to guest at the hotel
- Fine Dining Restaurant located within the Ritz Carlton
Key Holder/Sales Associate
American Apparel
01.2015 - 12.2017
- Hired as a sales associate would have to hit our day to day sales goals
- Was promoted to key holder/ opening and closing manager
- Made sure registers were balanced from opening and closing
- Would help with bank runs and assistant managing
- Helped with social media platforms, promoting different sales
Cashier
LANIKAI JUICE
01.2013 - 01.2015
- Made drinks and smoothie bowls
- Eventually promoted to manager working at the cashier
- Greeted and Helped customers with their orders
- Handled the exchange of money
- Open and Closing shifts would need to balance out cashier at both beginning and end
Education
Bachelor's Degree -
Master of Science - Healthcare Management
California State University, Los Angeles
Los Angeles, CA05-2026
Bachelor of Arts - Communications And Marketing
University of Hawaii At Manoa
Honolulu, HI05-2020
Skills
- Problem-solving
- Critical thinking skills
- Computer proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel
- Data entry
- Appointment scheduling
- Organization and multitasking
- Oral and written communications
- Hospitality service expertise
- Professionalism and courtesy
Personal Information
Willing To Relocate: Anywhere
Certification
- Cultural Competency in Healthcare Certificate – Various Providers.
- Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement.
- Emotional Intelligence and Communication Skills Certification – Various Providers.
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
Japanese
Professional Working
Timeline
Case Manager
Clutch Law Firm
09.2024 - Current
Patient Care Coordinator
Beverly hills pain and healing
01.2022 - 07.2024
Administrative Assistant
S and g labs
06.2020 - 12.2021
Front Desk Agent
The Ritz-Carlton
01.2019 - 04.2020
Waitress
The Ritz-Carlton
01.2017 - 12.2018
Key Holder/Sales Associate
American Apparel
01.2015 - 12.2017
Cashier
LANIKAI JUICE
01.2013 - 01.2015
Bachelor's Degree -
Master of Science - Healthcare Management
California State University, Los Angeles
Bachelor of Arts - Communications And Marketing
University of Hawaii At Manoa