Alexsia Lawson
St Louis,MO
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.
Overview
10
10
years of professional experience
Work History
Certified Medication Technician
Midwest Staffing Solutions
09.2018 - Current
- Built relationships with patients to promote long term growth and comfort.
- Responded to all patient inquiries thoroughly and professionally.
- Referred unresolved patient grievances to designated departments for further investigation.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Customer Service Representative Technician
Express Scripts
11.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Baker's Assistant
Dreamy Creations Stl LLC
08.2014 - 01.2021
- Created new bakery menu items to appeal to new and existing customers.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Operated commercial kitchen equipment and tools.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated cash registers and processed payments accurately.
Certified Nursing Assistant/Certified Medication Technician
Green Park Skilled Facility
07.2017 - 11.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
Customer Service Representative II
Convergys
04.2014 - 03.2017
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed high call volume with tact and professionalism.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Acted professionally and patiently when addressing negative customer feedback Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Education
Certification - Pharmacy Technician
Express Scripts
CMT License - Certified Medication Technician
Applied Tech School
Saint Louis, Mo04.2018
High School Diploma -
Mehlville High School
St Louis, MO05.2011
Skills
- Goals and Performance
- Billing Inquiries
- Management
- Strong verbal communication
- Conflict Resolution
- Strategic sales knowledge
- Customer Service
- Pricing
- Persuasion Techniques
- Business Management
- Customer Relations
- Relationship Building
- Cost Reduction
- Medical Records Management
- Privacy and Confidentiality
- Daily Living Assistance
Timeline
Customer Service Representative Technician
Express Scripts
11.2020 - 04.2021
Certified Medication Technician
Midwest Staffing Solutions
09.2018 - Current
Certified Nursing Assistant/Certified Medication Technician
Green Park Skilled Facility
07.2017 - 11.2018
Baker's Assistant
Dreamy Creations Stl LLC
08.2014 - 01.2021
Customer Service Representative II
Convergys
04.2014 - 03.2017
Certification - Pharmacy Technician
Express Scripts
CMT License - Certified Medication Technician
Applied Tech School
High School Diploma -
Mehlville High School