Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Alexsica Santiago

Torrington,CT

Summary

Dedicated and results-driven professional with a strong track record of delivering high-quality work in fast-paced environments and also integrity . Known for exceptional work ethic, reliability, and commitment to excellence. Demonstrates excellent problem-solving skills, a proactive approach to challenges, and the ability to work collaboratively with teams. Proven ability to consistently exceed performance expectations and contribute positively to organizational goals.

Overview

3
3
years of professional experience

Work History

Front End Associate

Ross Dress for Less
Kissimmee, FL
04.2024 - 12.2024
  • Created preventive maintenance plans for all lab equipment to ensure reliable operation over time.
  • Assisted in budgeting processes by providing reliable cost estimates.
  • Configured and managed email servers and protocols, ensuring reliable and secure communications.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Ran fiber-optic cable between various locations in order to create a reliable connection.
  • Provided safe, timely and reliable non-emergency medical transportation services.
  • Developed strategies to increase customer satisfaction and loyalty by providing reliable print services.

Cashier

Cumberland Farms
Torrington, CT
01.2024 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained work area and kept cash drawer organized.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Front Desk Receptionist/ Cashier

Dollar Tree
Saint Cloud, FL
01.2022 - 05.2024
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Store Associate

Wawa
Saint Cloud, FL
08.2023 - 01.2024
  • Stayed current on promotional activities and sales events.
  • Processed transactions accurately using point-of-sale systems.
  • Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
  • Completed assigned tasks within established time frames.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Greeted customers and assessed their needs.
  • Assisted with training new associates on processes and procedures.
  • Utilized POS system to process orders accurately and efficiently.
  • Handled cash, credit card, and check payments for goods and services.
  • Assisted with inventory control procedures such as ordering stock and stocking shelves.
  • Maintained cleanliness of work areas throughout the day.
  • Adhered to all safety regulations when handling merchandise or operating equipment.
  • Enforced store policies regarding returns, exchanges, refunds.
  • Followed all security protocols when handling confidential information.

Education

High School Diploma -

Harmony High School
Saint Cloud, Fl
05-2024

Skills


  • Continuous integration
  • Customer Service
  • Product cross-selling
  • Inventory Monitoring
  • Merchandise Recommendations
  • Efficient time management

Custom

Email- Alexsicasantiago1324@gmail.com

phone- 6892889875

work phone - 6892889875

Timeline

Front End Associate

Ross Dress for Less
04.2024 - 12.2024

Cashier

Cumberland Farms
01.2024 - 09.2024

Store Associate

Wawa
08.2023 - 01.2024

Front Desk Receptionist/ Cashier

Dollar Tree
01.2022 - 05.2024

High School Diploma -

Harmony High School
Alexsica Santiago