Alexsica Santiago
Torrington,CT
Summary
Dedicated and results-driven professional with a strong track record of delivering high-quality work in fast-paced environments and also integrity . Known for exceptional work ethic, reliability, and commitment to excellence. Demonstrates excellent problem-solving skills, a proactive approach to challenges, and the ability to work collaboratively with teams. Proven ability to consistently exceed performance expectations and contribute positively to organizational goals.
Overview
3
3
years of professional experience
Work History
Front End Associate
Ross Dress for Less
Kissimmee, FL
04.2024 - 12.2024
- Created preventive maintenance plans for all lab equipment to ensure reliable operation over time.
- Assisted in budgeting processes by providing reliable cost estimates.
- Configured and managed email servers and protocols, ensuring reliable and secure communications.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Ran fiber-optic cable between various locations in order to create a reliable connection.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Developed strategies to increase customer satisfaction and loyalty by providing reliable print services.
Cashier
Cumberland Farms
Torrington, CT
01.2024 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Processed returned merchandise by strictly following store return and exchange procedures.
Front Desk Receptionist/ Cashier
Dollar Tree
Saint Cloud, FL
01.2022 - 05.2024
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Store Associate
Wawa
Saint Cloud, FL
08.2023 - 01.2024
- Stayed current on promotional activities and sales events.
- Processed transactions accurately using point-of-sale systems.
- Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
- Completed assigned tasks within established time frames.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Greeted customers and assessed their needs.
- Assisted with training new associates on processes and procedures.
- Utilized POS system to process orders accurately and efficiently.
- Handled cash, credit card, and check payments for goods and services.
- Assisted with inventory control procedures such as ordering stock and stocking shelves.
- Maintained cleanliness of work areas throughout the day.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Enforced store policies regarding returns, exchanges, refunds.
- Followed all security protocols when handling confidential information.
Education
High School Diploma -
Harmony High School
Saint Cloud, Fl05-2024
Skills
- Continuous integration
- Customer Service
- Product cross-selling
- Inventory Monitoring
- Merchandise Recommendations
- Efficient time management
Custom
Email- Alexsicasantiago1324@gmail.com
phone- 6892889875
work phone - 6892889875
Timeline
Front End Associate
Ross Dress for Less
04.2024 - 12.2024
Cashier
Cumberland Farms
01.2024 - 09.2024
Store Associate
Wawa
08.2023 - 01.2024
Front Desk Receptionist/ Cashier
Dollar Tree
01.2022 - 05.2024
High School Diploma -
Harmony High School