Alexsie Villafane-Priest
Newark,DE
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Self-motivated and able to work independently with minimal supervision. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on client support, team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Medical Support Staff for MA Unwinding
Delaware Health & Social Services
Newark, DE
02.2024 - Current
- Prepare and complete data entry for pending and completed Medicaid applications, Medicaid renewals, childcare applications, SNAP applications, and renewals.
- Case processing in App Tracker and logging.
- Maintained accurate records of customer renewals, documents, and verifications by scanning, updating Teams spreadsheet, and uploading documents onto OnBase.
- Work the front office by assisting clients, answering telephone calls/emails, and making copies.
- Complete D.I.S. on a daily basis.
- Conducted interviews for clients applying for SNAP benefits.
- Respond promptly to clients' inquiries regarding their renewal status or any other related issues.
- Provide technical support for clients who encountered difficulties during the application or renewal process.
- Provide assistance to Spanish-speaking clients as needed.
Traffic Controller
American Flag & Pole
Townsend, DE
07.2009 - 07.2023
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Implemented strategies designed to reduce congestion during peak hours such as staggered shift schedules or alternative routing options.
- Utilized two-way radios for communication between coworkers to ensure safety in the work zone.
- Worked in all kinds of weather conditions while standing for long work hours.
Education
GED -
James H Groves
Wilmington, DE01-2001
Skills
- Proficiency in office software (Microsoft Office, Microsoft Outlook, Microsoft Word, Excel, PowerPoint, Worker Web, Assist, Teams, OnBase, DIS, Spreadsheets)
- Strong interpersonal skills for working with clients and social services professionals
- Active listener to understand client concerns, and provide appropriate guidance
- Written communication skills for case notes, reports, and other documentation
- Able to speak, read, and write in Spanish
- Data Entry
- Teamwork
- Organizational skills
- Paperwork Processing
- Recordkeeping strengths
- Multi-Task Management
- Account updating
- Typing proficiency
- Multi-line telephone operations
- Problem-solving abilities
- Critical Thinking
- Prioritization
Timeline
Medical Support Staff for MA Unwinding
Delaware Health & Social Services
02.2024 - Current
Traffic Controller
American Flag & Pole
07.2009 - 07.2023
GED -
James H Groves
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