ALEXSIS MADDEN
Lewis Center,OH
Summary
Detail-oriented Healthcare Advocate with 7+ years of industry experience. Proficient in organizing and maintaining patient records, ensuring compliance with healthcare regulations. Skilled in data entry, documentation, and customer service to identify and resolve discrepancies in medical records.
Overview
8
8
years of professional experience
Work History
HEALTH PLAN RENEWAL LEAD
MOLINA HEALTHCARE
08.2020 - 07.2024
- Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations and effectively manages escalations within the department by ensuring appropriate accountability by following through to closure.
PATIENT ACCESS COORDINATOR
UNITED HEALTH GROUP
05.2019 - 08.2020
- Responsible for managing inbound call volume to schedule patient appointments along with filing patient information into the electronic health record, maintaining patient documents with the appropriate folders and databases to support practice care teams and providers.
CUSTOMER DEVELOPMENT SPECIALIST
GLASS DOCTOR
06.2016 - 05.2019
- Responsible for identifying customer needs and scheduling services via chat, email, and phone in a timely and courteous manner while completing work orders and documenting customer communications in real-time.
Education
Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERISTY
04.2024
High School Diploma - English
SOUTH HIGH SCHOOL
06.2016
Skills
- Medical Terminology
- Strong Communication Skills
- Excellent Problem-Solving Skills
- Attention to Detail
- Medical Software Systems
- Advanced in Microsoft Applications
- HIPAA Compliance
- Healthcare knowledge
- Claims Processing
- Lead Development
Timeline
HEALTH PLAN RENEWAL LEAD
MOLINA HEALTHCARE
08.2020 - 07.2024
PATIENT ACCESS COORDINATOR
UNITED HEALTH GROUP
05.2019 - 08.2020
CUSTOMER DEVELOPMENT SPECIALIST
GLASS DOCTOR
06.2016 - 05.2019
Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERISTY
High School Diploma - English
SOUTH HIGH SCHOOL
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