ALEXSONDRA MOWRY
Newburgh
Summary
Dynamic Surgery Scheduler at WHCPC with expertise in schedule coordination and insurance verification. Proven ability to enhance patient flow and reduce complications through effective communication and education. Skilled in adapting to new technologies, ensuring seamless operations while maintaining HIPAA compliance and fostering teamwork. Committed to delivering exceptional patient care and support
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
WHCPC
09.2016 - Current
- Coordinated surgical schedules to Doctors Schedule and patient flow.
- Assisted in communicating with patients regarding appointment confirmations and changes.
- Developed familiarity with medical terminology to assist in communication across departments effectively.
- Adapted quickly to new scheduling software, ensuring smooth transitions during system updates.
- Educated patients on pre-surgery requirements, such as fasting protocols or what to be prepared for, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries.
- Billed out surgery claims
- Organized doctors schedules
Dental Clerical
A Womens Touch
05.2015 - 09.2016
- Managed scheduling and correspondence to optimize office operations.
- Maintained accurate records using electronic filing systems and databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated insurance verification processes to ensure accurate billing and reduce claim denials.
- Facilitated communication between patients and dental staff to improve service delivery and patient satisfaction.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Patient Care Technician
St. Vincent's Hospital
01.2013 - 08.2014
- Monitored patient vitals, reporting changes to nursing staff for immediate intervention.
- Assisted in patient mobility and daily activities, ensuring comfort and safety during care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with healthcare team to document patient progress and adjust care plans accordingly.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
CASTLE HIGH SCHOOL
Newburgh, IN05-2010
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Insurance verification
- Calendar management
- Patient coordination
- Payment collection
- Documentation scanning
- Patient scheduling
- Appointment scheduling
- Computer proficiency
- Epic systems
Timeline
Surgery Scheduler
WHCPC
09.2016 - Current
Dental Clerical
A Womens Touch
05.2015 - 09.2016
Patient Care Technician
St. Vincent's Hospital
01.2013 - 08.2014
High School Diploma -
CASTLE HIGH SCHOOL
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