Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Thompson

Floristry And Business Management
St Louis,MI

Summary

As a floral designer who also manages an accompanying boutique, I am accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. I lend my expertise while helping customers execute floral visions. I am a knowledgeable and dedicated customer service professional with extensive experience in retail, culinary, and creative service industries. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am highly self-motivated to maintain customer satisfaction and contribute to company success. I prefer to specialize in quality, speed and process optimization. I am articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I have documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am an industrious and enthusiastic leader proven to consistently meet productivity goals and business and customer service objectives. In all of my roles, I have skillfully worked with all mentors and employees to enhance performance and improve day-to-day processes. I am diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work History

Floral Designer and Boutique Manager

Tom Billig Flowers & Gifts
Alma, MI
11.2019 - 02.2022
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Prepared potted plants and bouquets based on customer requirements.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • Gathered and bought materials needed to successfully complete projects.
  • Revised, modularized and updated old POS software to modern development standards, reducing operating costs and improving functionality.

Restaurant General Manager

The Potent Potables Project
East Lansing, MI
03.2018 - 11.2019
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Promoted business through participation in and sponsorship of community events.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Enhanced sales by promoting food and beverage products and assisting with creative menu selections.
  • Orchestrated positive customer experiences by overseeing every area of restaraunt operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Set clear expectations and created positive working environment for employees.

Project Manager

East Lansing Food Cooperative
East Lansing, MI
02.2019 - 10.2019
  • Fostered relationships with vendors to promote positive working relationships.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline.
  • Provided management for internal personnel, contractors and vendors.
  • Identified plans and resources required to meet project goals and objectives.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.

General Manager

Cost Plus World Market, Inc
Lansing, MI
10.2009 - 03.2018
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Associate's Degree - Business Administration

Lansing Community College
Lansing, MI
01.2016 - 12.2021

High School Diploma -

Alma Senior High School
Alma, MI
09.2004 - 06.2007

Skills

    Creative merchandising and display

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Timeline

Floral Designer and Boutique Manager

Tom Billig Flowers & Gifts
11.2019 - 02.2022

Project Manager

East Lansing Food Cooperative
02.2019 - 10.2019

Restaurant General Manager

The Potent Potables Project
03.2018 - 11.2019

Associate's Degree - Business Administration

Lansing Community College
01.2016 - 12.2021

General Manager

Cost Plus World Market, Inc
10.2009 - 03.2018

High School Diploma -

Alma Senior High School
09.2004 - 06.2007
Alexandra ThompsonFloristry And Business Management