Hi, I’m
Alexus Williams
Nanticoke,PA
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Health IQ
Sales Support Representative
09.2022 - 11.2022
Job overview
- Making outbound calls to new members to welcome them and ensure they have the product they were expecting
- Contacting members when policy issues arise post sale that could lead to a lapse in coverage and working with the member to ensure the lapse does not occur
- Processing policy corrections as needed
- Servicing existing clients’ policies
- Data tracking of all Retention and policy management activity
- Track trends to ensure proper feedback is provided to the sales team
- Follow up with clients at renewal to ensure client retention
Pharmscript Pharmacy
Pharmacy Technician
08.2021 - 05.2022
Job overview
- Fully Remote Position
- Training new employees
- Data entry involves the entry and processing of medication orders via the pharmacy’s operating system which includes:
- Hand-written Physician Order Sheets and State Prescription Blanks
- Electronic Prescriptions
- Reorder Requests
- Phone Order Physician Sheets
- All tasks and duties must be completed in accordance and compliance with HIPPA guidelines, State and Federal laws, and current company policies and procedures
- Triaging of incoming phone calls from nursing facilities
- Processing of verbal requests for medication
- Providing status or confirmation of medication delivery
- Troubleshooting
- Outgoing clarifications of medication orders and patient demographic data
- Coordination of incoming Medication Orders both via fax and by electronic interface
Mini Of Morristown
BDC Representative
02.2021 - 08.2021
Job overview
- Answer customer’s calls and establish follow-ups with the goal of setting a sales appointment
- Respond quickly to Internet, phone, and live chat inquiries using email scripts, and templates
- Provide customers with initial product information, provided by the dealership
- Follow up with leads that are not ready to make an appointment or have previously come into the dealership or missed an appointment
- Utilize CRM tracking system daily to keep track of contact points
Autoland Toyota
BDC Representative
08.2019 - 02.2021
Job overview
- Create, maintain and measure the internet and business development processes (for both sales and service)
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged, intelligent, and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Proficient in Mastermind, Dealersocket, Reynolds, TrueCar, etc
Kirkland’s
Team Member
09.2017 - 05.2020
Job overview
- Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
- Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
- Understanding your role in sales growth and how you contribute and impact store profitability
- Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
- Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
- Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
- Leads by example, supports, and holds team accountable to all company policies and procedures
- Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
- Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
- Champions and demonstrates a commitment to Kirkland’s Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
- Perform other duties as needed
Alorica
Customer Service Representative
10.2018 - 05.2019
Job overview
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Navigate USCW & Lotus Notes
- Verified Insurance coverage
- Updated Coordination of Benefits
- Adjusted & Finalized Claims
Education
Pine Forge Academy, Pine Forge, PA
High School Diploma
05.2016
University Overview
- 3.4 GPA
- Drama Club & Choir Member
- Enrollment Department Assistant
- Study Abroad: Istanbul, Turkey
Skills
- Persuasive Communication Style
- Warranty Understanding
- Regulatory Standards
- Sales Expertise
- Account Management
- Staff Training
- Operational Processes
- Registration Paperwork
- Client Needs Assessment
- Client Relations Skills
- Account Services
- Program Promotion
Entrepreneur
In 2018, I knew that going to college was not for me, so I wanted something bigger for myself. I took lots of time researching and exploring my passions, which led me to start my skincare business. I knew all the hats I would have to wear to get my business off the ground, which birthed, Island Essentials LLC, a skincare brand dedicated to providing moms and babies with bath and body care without the harsh chemicals.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Support Representative
Health IQ
09.2022 - 11.2022
Pharmacy Technician
Pharmscript Pharmacy
08.2021 - 05.2022
BDC Representative
Mini Of Morristown
02.2021 - 08.2021
BDC Representative
Autoland Toyota
08.2019 - 02.2021
Customer Service Representative
Alorica
10.2018 - 05.2019
Team Member
Kirkland’s
09.2017 - 05.2020
Pine Forge Academy
High School Diploma
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