Alexus Armstrong
Fairfield,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Specialist
ProcareTherapy
09.2022 - Current
- Communicate with family of patients about behavioral assessments, and follow up home care.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Coached teachers in proactive classroom management techniques, reducing instances of disruptive behavior during instructional time.
- Develop treatment plans for patients
- Trained staff in evidence-based practices for addressing challenging behaviors and promoting positive outcomes.
- Keeping detailed and accurate records
- Observe and provide support
Administrative Officer
Shepherd'sCareFuneralHome
07.2019 - 01.2021
- Performs and oversees special projects or assignments that highly sensitive or complex, requiring a high level of independence and initiative in execution and implementation
- Communicate with support staff, office manager and supervisors
- Functions and prioritizes, permits and controls access of both internal and external contacts
- Direct Funerals
- Keep accurate client records
- Type and Prepare Death Certificates
- Perform front desk duties and process payments.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
Front Office Manger
AddusHealthCare
01.2014 - 01.2017
- Provide companionship and support daily activities
- Help clients to feel comfortable in their home
- Meal preparation/planning
- Light house keeping
- Providing personal and hygiene care support
- Informing home care program manager of emerging client problems or needs
- Documenting any changes in clients' physical or mental changes within the client(s) home
- Assisting older and disabled adults in any professional way possible.
Education
Skills
- Able to lead others and provide coaching, and guidance Able to delegate tasks and/or responsibilities - Strongly committed to team-building and staff development
- Strong organizational and communication skills
-Positive Reinforcement
-Emotional Regulation Techniques
-Verbal and written communication
-Behavior intervention
Certification
Notary Public, 12/2020, 05/2025
Customerserviceskills
Great customer service, providing superior customer service to all customers/clients that I encounter whether in person or on the phone
Positiveattitude
Consistently maintain a positive attitude and enjoy helping people
Effectivecommunication
Articulate and very effective working with people of different background and temperaments
Detailedinformation
Accurately record, remember and verbally communicate detailed information
Teamworkskills
Cooperatively work with others to produce and deliver required work - Can handle stress comfortably and focus on the tasks assigned - Ability to work in a team and independently with minimum supervision
Integrityethics
High level of integrity, honesty and strong work ethic
Multiculturalskills
Culturally sensitive - Experienced in working with diverse groups of people - Proven adaptability to differing cultural and business environments
Technologyskills
Proficient with computer systems and applications - Application experienced Microsoft Word, Excel, Outlook and PowerPoint
Administrativeskills
Excellent written and verbal communication skills - Confident, articulate, and public speaking abilities - Empathic listener, persuasive speaker, and logical thinker
Timeline
Behavior Specialist
ProcareTherapy
09.2022 - Current
Administrative Officer
Shepherd'sCareFuneralHome
07.2019 - 01.2021
Front Office Manger
AddusHealthCare
01.2014 - 01.2017