Alexus Barr
Colorado Springs,CO
Summary
Skilled technician prepared for role requiring precision and reliability. Expertise in setting up and maintaining equipment to ensure optimal performance. Known for collaborative teamwork and adaptability, ensuring smooth workflow and timely completion of tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Set Up Technician
Spectrum
10.2024 - 01.2025
- Assembling, maintaining, and installing equipment
- Performing preventative maintenance
- Consistently making adjustments to improve production
Generalist
Spectrum
06.2024 - 10.2024
- Being trained on multiple workstations and readily switching between them as needed
- Accurately selecting items from inventory based on customer orders, packing them appropriately for shipment, and generating shipping labels
Activation Specialist
Dish
10.2023 - 06.2024
- Performed mobile phone activations and resolved issues through troubleshooting
- Able to de-escalate customers if any issue arrises concerning the account
- Comfortably talked with multiple members as well as internal chats at the same time
- Maintaining top 10 percentile of activation and metric rates
Salesperson
US Cellular
11.2021 - 09.2023
- Promoted the value of customer service increasing sales by 15%
- After two month's of employment, maintained in the top 10 salespeople in the company
- Consistently updated and provided location with how-to guides and policy/device changes
- Maintained up-to-date knowledge with the use of training events, apps and websites, and workshops
Customer Accounts Advisor
Aaron's
12.2020 - 10.2021
- Participated in continuous professional development opportunities, staying current with best practices and trends in customer account management.
- Kept up-to-date on industry trends and changes in regulations, allowing for informed discussions with clients regarding potential impacts on their accounts.
- Enhanced customer retention through proactive communication and personalized account management.
Waitress
Dolly's Diner
04.2020 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School - general/AP studies
James Monroe High School
Lindside, WV01.2014
Bachelor of Science - Business Management
Concord University
Athens, WVSkills
- Microsoft Office proficient
- Navigating multiple computer systems and applications
- Effective listening
- Eliciting information
- Management experience
- Leadership experience
- Multitasking
- Performing well in high stress situations
- Retention of road knowledge
- Equipment calibration
Certification
- Lock-Out Tag-Out
Timeline
Set Up Technician
Spectrum
10.2024 - 01.2025
Generalist
Spectrum
06.2024 - 10.2024
Activation Specialist
Dish
10.2023 - 06.2024
Salesperson
US Cellular
11.2021 - 09.2023
Customer Accounts Advisor
Aaron's
12.2020 - 10.2021
Waitress
Dolly's Diner
04.2020 - 11.2020
Bachelor of Science - Business Management
Concord University
High School - general/AP studies
James Monroe High School
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