Alexus Bates
Danville,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
ACE Consulting LLC
03.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
EXPERIENCE Administrative Assistant
Ace Consulting
05.2020 - Current
- Distributed invoices, updated accounts, and entered new information into the customer relationship management system
- Organized domestic and international travel and hotel accommodations
- Handled communications between staff and customers
- Arranged letter and parcel deliveries in collaboration with courier services
- Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping
- Stored office supplies and kept meticulous inventory
- Prepared meeting documentation and transcribed meeting recordings
- Assisted with client meetings by securing reservations at restaurants, clubs, and other venues
- Stayed on top of tracking procedures, updating databases and Excel spreadsheets
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Coordinated successful conferences, meetings and special events, including catering and equipment setup
- Managed incoming and outgoing mail, packages, and faxes.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Schedule Coordinator
All Call BDC
08.2018 - 11.2019
- Connected with callers using both pre-written scripts and excellent communication skills
- Contributed to sales success, supporting field operations with appointment setting and document processing
- Exceeded established call metrics, including customer satisfaction and appointment quotas
- Balanced schedules, considering workloads and customer levels of each representative when setting appointments
- Enhanced call flow by smoothly directing inbound calls to correct personnel
- Overcame objections with persuasive approach, deflecting concerns and highlighting benefits
- Called current and prospective customers to set up appointments for outside representatives
- Kept accurate records covering production volume, materials used and quality control measures.
Care Attendant
McDowell Place Of Danville
09.2014 - 03.2017
- Helped family members develop skills for short- and long-term care needs
- Supported individuals' personal hygiene by helping with basic tasks
- Maintained schedules for medical and social needs, including transporting clients to appointments
- Organized effective medication plans to keep clients current with prescriptions
- Delivered expert care to clients convalescing or incapacitated by illness or injury
- Kept clients mobile using training in safe mobility assistance
- Encouraged patient independence with caring support for personal hygiene and mobility needs
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Maintained and restored brick structures.
Cashier
Windjammer Fun Center
01.2013 - 07.2014
- Balanced cash drawer at beginning and end of each shift
- Provided information to customers on products or services
- Maintained clean, organized, and well-stocked checkout areas
- Worked with customer service leaders and managers to meet customer needs
- Trained new retail team members in customer service and company policies
- Kept balance sheets with amounts and numbers of transactions
- Engaged with customers while completing cash register transactions
- Stocked store shelves and end-caps with merchandise during down times
- Kept customers happy by quickly processing payments and bagging purchases
- Covered multiple store areas by cross-training in different roles
- Monitored checkout stations for adequate cash availability.
Education
Medtech College
Bachelor of Science - Business
Bellevue University
07.2023
Skills
- Travel coordination
- Correspondence writing
- Reception oversight
- Quality assurance
- Calendar management
- Records retrieval
- Strong communication
- Data entry
- Spreadsheet tracking
- Word processing
- Event planning
- Meal preparation
- Bedside care
- Mobility assistance
- Drawer balancing
- Merchandise exchange
- Restocking
- Conflict Management
- Presentation Design
- Documentation
- Written Communication
Certification
- Professional Administrative Certification of Excellence (PACE)
Timeline
Office Manager
ACE Consulting LLC
03.2023 - Current
EXPERIENCE Administrative Assistant
Ace Consulting
05.2020 - Current
Schedule Coordinator
All Call BDC
08.2018 - 11.2019
Care Attendant
McDowell Place Of Danville
09.2014 - 03.2017
Cashier
Windjammer Fun Center
01.2013 - 07.2014
Medtech College
Bachelor of Science - Business
Bellevue University
- Professional Administrative Certification of Excellence (PACE)
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