Customer Relations
American Airlines
Tempe, AZ
5/10/21 - 3/30/24
- As a Customer Relations Representative at American Airlines, you will play a crucial role in maintaining positive relationships with our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring the highest level of customer satisfaction. This role requires excellent communication skills, empathy, and a commitment to providing exceptional service.
- Respond to customer inquiries, concerns, and feedback via various communication channels, including phone, email, and social media.
- Investigate and resolve customer issues, complaints, and disputes in a timely and efficient manner, ensuring a fair and satisfactory outcome for both the customer and the company.
- Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and providing relevant updates.
- Adhere to company policies and procedures while addressing customer concerns, ensuring compliance with industry regulations and standards.
- Accurately document customer interactions and resolutions in the company's customer relationship management (CRM) system.
- Collaborate with other departments, including operations and customer service teams, to streamline processes and enhance overall customer experience.
- Provide feedback on customer trends and suggest improvements to products, services, or processes to enhance customer satisfaction and loyalty.
- Act as an advocate for customers within the organization, promoting a customer-centric culture and influencing improvements based on customer feedback.