Alexus Bland
Newport News,VA
Summary
Proven achiever with a track record of surpassing collection targets at ADT Security through persuasive negotiation and effective communication. Skilled in debt recovery and fostering client trust, demonstrated by streamlining processes and enhancing team collaboration. Excel in stress tolerance and Microsoft Office, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Collections Advisor
ADT Security
Remote
07.2023 - Current
- Streamlined internal processes for increased efficiency in managing collections accounts.
- Conducted thorough research on debtor backgrounds to establish appropriate contact methods and approaches.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Collaborated with team members to achieve departmental goals and maximize debt recovery efforts.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Exceeded monthly collection targets by utilizing persuasive negotiation skills and an unwavering commitment to achieving results.
Claims Processor
Sedgwick
Remote
04.2021 - 07.2023
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Front Desk Receptionist
Massage Envy
Hampton, Va
02.2019 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Bachelor Of Business - Business And Managerial Economics
Norfolk State University
Norfolk, VA05.2019
Skills
- Goal-Oriented
- Debt recovery
- Debt Negotiation
- Skip Tracing
- Payment arrangements
- Call center experience
- Stress Tolerance
- Persuasion techniques
- Updating Customer Accounts
- Effective Communication
- Active Listening
- Microsoft Office
Timeline
Collections Advisor
ADT Security
07.2023 - Current
Claims Processor
Sedgwick
04.2021 - 07.2023
Front Desk Receptionist
Massage Envy
02.2019 - 04.2021
Bachelor Of Business - Business And Managerial Economics
Norfolk State University