Alexus Brandon
Columbus,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
North Mississippi Health Services
Tupelo, Mississippi
11.2023 - Current
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Baptist Memorial Hospital
Columbus, Mississippi
12.2021 - 10.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Packaged and shipped specimens to central lab daily.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Medical Appointment Scheduler
Optum
Columbus, OH
05.2020 - 05.2021
- Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Live Chat Agent
Amazon
Remote
05.2019 - 05.2021
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Researched customer inquiries to provide accurate and up-to-date information.
Personal Care Aide
First Choice Home Health & Hospice
Amory, Mississippi
01.2018 - 05.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Server
Longhorn Steakhouse
Columbus, MS
10.2017 - 01.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Customer Service Associate
Kroger
Columbus, Mississippi
08.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Customer Service Manager
Kmart, Sears Holding
Columbus, Mississippi
07.2013 - 07.2015
- Updated account information in each customer's record to keep data accurate.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Receptionist
M And M Tax
Columbus, Mississippi
12.2011 - 07.2013
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Nursing
12.2024
Phlebotomy
11.2021
High School Diploma -
05.2014
Skills
- Patient Treatment
- Quality Control
- File Documents
- Client Inquiries
- Customer Service
- Medical office administration
Certification
- Certified Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomist - North Mississippi Health Services
11.2023 - Current
Phlebotomist - Baptist Memorial Hospital
12.2021 - 10.2023
Medical Appointment Scheduler - Optum
05.2020 - 05.2021
Live Chat Agent - Amazon
05.2019 - 05.2021
Personal Care Aide - First Choice Home Health & Hospice
01.2018 - 05.2019
Server - Longhorn Steakhouse
10.2017 - 01.2019
Customer Service Associate - Kroger
08.2015 - 09.2017
Senior Customer Service Manager - Kmart, Sears Holding
07.2013 - 07.2015
Receptionist - M And M Tax
12.2011 - 07.2013
Bevill State Community College - Associate of Science, Nursing
East Mississippi Community College - , Phlebotomy
New Hope High School - High School Diploma,