Alexus Caldwell
Ocoee,Florida
Summary
Dedicated medical billing and coding specialist graduate seeking full-time position. Passionate about the healthcare system. Trained in ICD-10 coding, medical terminology, data management, data entry, conducting billing practices, and other administrative tasks. Entry-level experience with various computerized coding and developing programs. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Benefits Verification Specialist
Ask Consulting
09.2023 - Current
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
Teacher – one year olds
Gifted Minds Early Learning Center
03.2022 - 07.2023
- Provided a safe, comfortable stimulating environment for 1-3 year old aged children
- Established social, emotional, and physical growth through intentional teaching mechanisms
- Developed curriculum that included reading, math, and language arts that helped stimulate future academic benchmarks
- Implemented ways for students to develop self-control skills through various activities.
Call Center Representative
VXI Global Solutions- Orlando International Airport
04.2021 - 02.2022
- Handled an average of at least 10 escalations per day, engaging with customers in a polite and professional manner
- Responded to all calls relating to product and service inquiries including but not limited to: technical support, warranty claims, sales, and directing any other calls as needed
- Analyzed, reported and completed more than 30 customer service tickets which resulted in at least 25 different major or minor resolutions.
Front-End Representative/Cashier
Huey Magoo’s Chicken Tenders
09.2020 - 04.2021
- Processed orders and collected payments from customers in a fast paced environment
- Greeted customers, answered any inquires about products or general questions as needed
- Maintained cleanliness of front-end area and ensured standard cleanliness procedures were followed.
Education
Medical Billing & Coding Diploma -
Florida Technical College
Lakeland, FL09.2023
Skills
- CPT Coding
- HCPCS Coding
- ICD-9-CM
- ICD-10
- EMR Utilizing Medisoft
- Medicare, Medicaid, & TRICARE
- Health Insurance Verification
- Front Desk/Receptionist Duties
- Medical Terminology
- Microsoft Office
- Teaching and Curriculum Development and Implementation
- Critical Thinking and Active Problem Solving
- Computer Proficiency
- Time Management
- Empathy and Compassion
- Organizational Skills
- Customer Service
- Active Listening
- Insurance Knowledge
Certification
National Certified Insurance & Coding Specialist, 09/2023
Timeline
Benefits Verification Specialist
Ask Consulting
09.2023 - Current
Teacher – one year olds
Gifted Minds Early Learning Center
03.2022 - 07.2023
Call Center Representative
VXI Global Solutions- Orlando International Airport
04.2021 - 02.2022
Front-End Representative/Cashier
Huey Magoo’s Chicken Tenders
09.2020 - 04.2021
Medical Billing & Coding Diploma -
Florida Technical College
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