Alexus Charneco
Davenport
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart Call Representative
01.2024 - 08.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
- Managed multi-channel communication platforms to enhance customer engagement and support.
- Trained new representatives on company protocols and effective customer interaction techniques.
- Developed comprehensive knowledge of product offerings to provide accurate assistance to customers.
Waitress
Applebee's Grill + Bar
04.2020 - 07.2023
- Provided excellent customer service during meal times.
- Utilized point-of-sale system to process payments from customers.
- Trained new employees to perform duties.
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.
Beverage Associate
Wawa
01.2021 - 02.2023
- Managed beverage inventory, ensuring optimal stock levels and timely replenishment.
- Trained new associates on beverage preparation techniques and customer service standards.
- Collaborated with team members to maintain cleanliness and organization of beverage stations.
- Assisted in developing promotional displays to enhance product visibility and sales.
- Make and serve beverages such as smoothies cofee,s and milk shakes.
Education
High School Diploma -
Ridge Technical
Winter Haven, FL05-2018
Skills
- Telephone reception
- Workflow optimization
- Effective time management
- Professional customer service
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- ACE - Adobe Certified Expert,
Google IT Support
I have completed technical support fundamentals including the bits and bytes of computer networking I also have a bit of knowledge of operating systems and becoming a power user of chrome, microsoft edge and explorer.
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
Walmart Call Representative
01.2024 - 08.2025
Beverage Associate
Wawa
01.2021 - 02.2023
Waitress
Applebee's Grill + Bar
04.2020 - 07.2023
High School Diploma -
Ridge Technical
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