Summary
Overview
Work History
Skills
Certification
Timeline
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Alexus Cheaves

Atlanta,GA

Summary

Dynamic and highly motivated professional recognized for strong leadership abilities and keen attention to detail, adept at identifying and addressing the needs of others. Extensive experience managing challenging interactions with irate and intoxicated customers, both in person and over the phone, demonstrates resilience and effective communication skills. Proactive and goal-oriented, with a proven track record in time management and problem-solving, showcasing reliability and adaptability in fast-paced environments. Committed to leveraging these strengths to foster team success and drive organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Badging Officer

UNIFI
01.2025 - Current
  • Coordinated issuance of identification badges for staff and contractors.
  • Trained new employees on badging procedures and security systems usage.
  • Conducted regular audits of badge inventory to maintain accurate records.

Wheelchair Recovery Agent

UNIFI
08.2022 - 01.2025
  • Assists Delta passengers with wheelchair service
  • Travel through concourses T-F recovering wheelchairs at Atlanta airport
  • Answers phones facilitating where wheelchairs need to be

Ramp Agent

GAT
01.2022 - 07.2022
  • Loaded and unloaded cargo, passenger baggage, mobility devices on Alaska Airlines planes
  • Operated devices to scan in cargo, passenger baggage, and mobility devices
  • Operated belt tugs, bag carts, and push back tugs

Cabin Agent/ Cabin Lead

DGS
08.2020 - 12.2021
  • Cleaned the interior of Delta Airlines planes
  • Safely opened and closed plane doors
  • Drove Delta vehicles with employees onboard at Atlanta airport

Call Center Agent

Arise
11.2019 - 06.2020
  • Walked passengers through and booked cruises with MSC Cruise Line
  • Answered phones and successfully accept payments on passengers' bookings with MSC Cruise Line
  • Assisted MSC Cruise Line passengers in their refund process

Skills

  • MS Office Programs
  • Problem Solving
  • Team Leadership
  • Windows & MAC OS
  • Communication
  • Time Management
  • Decision Making
  • Team Oriented
  • Conflict Resolution
  • Staff Training
  • Professionalism and ethics
  • Data entry proficiency

Certification

Certificate of Appreciation for 3 years of service at UNIFI

Timeline

Badging Officer

UNIFI
01.2025 - Current

Wheelchair Recovery Agent

UNIFI
08.2022 - 01.2025

Ramp Agent

GAT
01.2022 - 07.2022

Cabin Agent/ Cabin Lead

DGS
08.2020 - 12.2021

Call Center Agent

Arise
11.2019 - 06.2020
Alexus Cheaves