Greeted patients and visitors in a friendly and professional manner.
Ensured medical records were accurately updated with patient information.
Assisted with scheduling appointments for patients.
Coordinated insurance authorization for procedures and tests.
Processed referrals for specialty care services as needed.
Managed the flow of incoming calls from patients and other healthcare providers.
Answered questions from patients regarding their accounts and billing inquiries.
Performed data entry into electronic health record system.
Maintained accurate documentation of patient visits and follow-up care plans.
Coordinated the release of medical records to third parties upon request.
Assisted with filing insurance claims on behalf of patients.
Receptionist
Montgomery Family Clinic
MOntgomery, LA
08.2019 - 10.2022
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Verified visitors' identification cards before allowing access to the building.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.