Summary
Overview
Work History
Skills
Timeline
Generic

Alexus Croker

Orlando,Florida

Summary

Thorough and well organized, certified All-Lines Insurance Claims Adjuster with a year of experience; hoping to offer comprehensive evaluation of claims, teamwork, and brilliant technical communications to further the mission of the organization.


Also I am a thorough license 2/15 Agent with over 7 years experience. Serving as a top agent during the 5 pass medicare enrollments and 1 individual enrollment period.


State certified Signing Agent Notary

Ptin Certified Tax Representative

Overview

13
13
years of professional experience

Work History

License Adjuster

Teleperformance
04.2022 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.

Data Entry Specialist

BioSolutia
05.2021 - 01.2022
  • Promote the insurance agency to customers who need insurance
  • Network with potential customers
  • Educate customers on each type of insurance coverage and make recommendations based on their needs
  • Evaluate current insurance policies and recommend additional coverage when needed
  • Maintain all insurance documents in a confidential way
  • Transfer data from hard copy to a digital database
  • Organize existing data in a spreadsheet
  • Verify outdated data and make any necessary changes to records
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Performed more than Number hourly 10-key actions while maintaining Number% error rate.
  • Sent completed entries to Job titles for evaluation and final approval.
  • Applied data entry knowledge and Technique skills to resolve indecipherable or garbled messages.
  • Documents completed work in appropriate logbooks.
  • Compiled information and input into Type database.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Drafted reports for upper management as directed.
  • Tracked and maintained records for Type department.
  • Evaluated source documents to locate information needed for each data entry field.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Monitored database updates and verified for correctness.
  • Obtained scanned records and uploaded into database.
  • Executed data verification to detect errors.
  • Added documents to file records and created new records to support filing needs.
  • Sorted documents and maintained organized filing process.
  • Supported multiple departments with special projects.
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Reviewed completed work for compliance with regulations.
  • Organized, sorted and checked input data against original documents.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.

Pharmacy & Health Agent

Alorica
06.2016 - 12.2021
  • Capable and ready to assist in high call volumes
  • Strong communication and negotiation skills
  • Exceptional customer service ability
  • Providing introductory information to new customers; letting customers or clients know about additional products or services
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Handle claims and processing orders
  • Use of multiple systems at once
  • Ability to multi-task with accuracy
  • Claim adjustment

Licensed Insurance Agent

TTEC
02.2019 - 11.2020
  • Generate and follow up on leads, schedule appointments, identify client needs, and market appropriate products
  • Close the sale with current prospective customers
  • Meet new business production goals and objectives
  • Provide customer support in a friendly, prompt, and accurate manner
  • Network and build business referral relationships
  • Input quotes and policy renewals for customers
  • Coordinate with lenders and mortgage companies
  • Assist clients with the claims process

Licensed Medicare BrokerTogetherHealth/ Team Lead

Dialog Direct
10.2014 - 02.2019
  • Review client's health plan and help them evaluate their needs against the services and coverage they are eligible to receive
  • Make recommendations about obtaining supplemental insurance and help understand their options for prescription drug, vision, and dental policies
  • Qualify, educate and enroll individuals into Medicare plans that meets their needs
  • Navigate through multiple system applications to fulfill consumer requests, research inquiries, create leads for follow up and update consumer information
  • Driven by making sales and not afraid to assume the sale
  • Maintains focus on meeting all sales goals and other key performance indicators such as call handle time, cancellation rate, and quality scores
  • Attends and participate in team huddles, meetings, and scheduled training sessions
  • Abide by all regulations surrounding health insurance, CMS, state, or other entities, Responsible for inbound calls (100+)
  • Dedicated leader that manages the flow of day-to-day operations
  • Cross-train new agents on federal and state insurance, extensive knowledge in insurance background
  • Ability to multi-task with accuracy
  • Empathetic, sympathetic, with strong communication and listening skills
  • Working with a team of agents and other departments to find appropriate solutions; escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Successfully completing daily reports in a timely manner
  • Application intake and billing enrollment
  • Claim adjustment
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Directed and supervised team of Number engaged in Type and Type development.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Operated production machinery safely to reduce workplace accidents.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Tracked receipts, employee hours and inventory movements.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Audited team performance and compliance with Type and Type standards.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Designed strategic plan for component development practices to support future projects.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Skills

  • Case Presentations
  • Title Examination
  • Legal Reporting
  • Actuarial Science

Timeline

License Adjuster

Teleperformance
04.2022 - Current

Data Entry Specialist

BioSolutia
05.2021 - 01.2022

Licensed Insurance Agent

TTEC
02.2019 - 11.2020

Pharmacy & Health Agent

Alorica
06.2016 - 12.2021

Licensed Medicare BrokerTogetherHealth/ Team Lead

Dialog Direct
10.2014 - 02.2019

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Alexus Croker