Alexus Donald
Arlington, TX,TX
Summary
Trustworthy and empathetic Customer Service Representative accomplished in Retail and telecommunication services. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Sr Claim Analyst
Advanced Call Center Technologies LLC
Harlingen, TX
10.2022 - 10.2025
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Emailed and printed status of claims to customers.
Call Center Representative
Iqor
Richardson, TX
09.2019 - 10.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Cashier
The Home Depot Inc
Fort Worth, TX
12.2015 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Dental Assisting Certification -
Dental Genius
Arlington, TXHigh School Diploma -
Juan Seguin High School
Arlington, TX06.2016
Skills
- Processed all outgoing shipments
- Assembled Material
- Monitor work in progress
- Active listening
- Communication
- Computer
- Customer service
- Interpersonal
- Problem-solving
- Time management
Timeline
Sr Claim Analyst
Advanced Call Center Technologies LLC
10.2022 - 10.2025
Call Center Representative
Iqor
09.2019 - 10.2022
Cashier
The Home Depot Inc
12.2015 - 11.2018
Dental Assisting Certification -
Dental Genius
High School Diploma -
Juan Seguin High School