Alexus Edwards
Orlando,FL
Summary
Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.
Overview
8
8
years of professional experience
Work History
Senior Support Specialist
Mediavine
Remote
02.2023 - 03.2026
- Oversaw end to end ad campaigns across multiple platforms.
- Processed escalated complex technical issues for various clients.
- Analyzed ad performance metrics (CTR, CPA, ROI) and implemented data-driven processes to increase campaign engagement by up to 30% and helped to reduce manual errors by up to 50%.
- Trained and mentored junior support staff on ad servers and campaign trafficking.
- Generated custom performance dashboards and quarterly business review presentations for senior stakeholders.
Administrative Manager
The Antlered Crown, LLC
Chicago, IL
10.2021 - 02.2023
- Processed daily operations and moderates social media platforms.
- Redirected inquiries and oversees scheduling for CEO
- Researched new business opportunities that align with the brand’s mission.
- Documented and communicating through computer programs.
- Assisted with the accounting team in budgeting, monitoring spending, and processing payroll.
Veterinary Technician and Receptionist
Companion Care Pet Hospital
Winter Park, FL
11.2017 - 03.2022
- Educated pet owners on post-operative care and preventive health measures for their animals.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Collaborated with veterinarians during surgical procedures, maintaining sterile environments and managing instruments.
Skills
- Ticketing system experience
- Network troubleshooting
- Remote support
- Client relationship building
- Escalation handling
- Security protocols
- Training and mentoring
- Technical troubleshooting
- Scheduling
- Microsoft Office
- IOS and Apple
Timeline
Senior Support Specialist
Mediavine
02.2023 - 03.2026
Administrative Manager
The Antlered Crown, LLC
10.2021 - 02.2023
Veterinary Technician and Receptionist
Companion Care Pet Hospital
11.2017 - 03.2022