Alexus M. Esquivias
Paramount,CA
Summary
Highly enthusiastic Administrative Assistant with 5+ years of expertise in anticipating professional needs and proactively identifying and resolving problems. Resourceful and results-orientated driven to meet company goals and provide excellent care for patients. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Long Beach Memorial Medical Center
09.2024 - Current
- Responsible for scheduling emergent and trauma surgeries requested by the physician.
- Coordinate efforts with the charge nurse to ensure availability of needed equipment, vendors, and requested staff.
- Maintain communication with the charge nurse, surgeon, and anesthesiologist regarding cases to ensure efficient case planning.
- Prepare and distribute the anesthesiologist schedule daily.
- Identify and communicate any potential scheduling conflicts and track cancellations.
- Understanding of the EPIC health system.
- Communicate with Pre-Op and PACU staff regarding add-ons and ensure necessary documentation is complete to avoid any delays.
- Trained new staff on scheduling protocols and best practices to ensure positive and consistent service.
- Managed a high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Patient Care Coordinator
Azura Surgery Center ASC
12.2022 - Current
- Act as a main point of contact for patients, doctors and clinical staff by closely reviewing clinical referrals and maintaining communication in a timely and professional manner.
- Deliver excellent patient experiences.
- Maintain confidentiality of patient data and health information.
- Educate patients by explaining preparation instructions for upcoming procedures.
- Confirm and reschedule appointments as directed. Keep track of no show and cancellations daily.
- Verify insurance eligibility prior to patient visit.
- Implement recommendations for long-term improvements with clinical team.
- Developed a strong and quick judgement on how to approach a high risk patient referral.
- Maintain accuracy of all patient registration data for upcoming audits.
- Check-in and Check-out 15+ patients daily.
- Attend all necessary education training.
Administrative Assistant
U.S Renal Care Dialysis
12.2019 - 12.2022
- Prepare medical records for patient travel and transfer arrangements.
- Carefully review and coordinate incoming referrals for potential new admissions.
- Execute record filing system to improve document organization and management.
- Coordinate transportation to and from dialysis.
- Maintain communication and collaboration with vendors, sales representatives, and clinical staff daily.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Maintain company policy handbook and facility certifications.
- Greet and assist 100+ patients and visitors daily.
- Knowledge of insurance, authorization, and medical terminology.
- Perform clinical data entry.
- Schedule appointments for follow-up care.
- Manage heavy flow of emails and phone calls in a timely manner.
Client Services
Pacific Medial Laboratory
05.2019 - 11.2019
- Reviewed and processed physician requisitions.
- Sort incoming faxes to distribute to appropriate personnel.
- Coordinated driver routes for punctual and accurate delivery times.
- Interacted with clients on regular basis to quickly alleviate issues and provide order updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved 90% of specimen problems daily.
Server
Mimi’s Café
05.2016 - 04.2019
- Abide by all state, federal regulations and restaurant liquor polices pertaining to under-age and intoxicated guests.
- Cultivated warm relationships with regular customers.
- Managed 8+ tables per hour.
- Used slow periods to restock supplies and ensure proper set-up and cleanliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous satisfied customers.
Education
Associate of Science - Radiologic Technology (In Progress)
Cypress College
Cypress, CAHigh school diploma -
Paramount High School
Paramount, CA06.2015
Skills
- Administrative and Clerical Support
- Document and File Management
- Resource Coordination and Allocation
- Strong Organizational Skills
- Multitasking and Time Management
- Highly Efficient and Productive
- Data entry proficiency
Certification
CPR/BLS - American Heart Association
Timeline
Surgery Scheduling Coordinator
Long Beach Memorial Medical Center
09.2024 - Current
Patient Care Coordinator
Azura Surgery Center ASC
12.2022 - Current
Administrative Assistant
U.S Renal Care Dialysis
12.2019 - 12.2022
Client Services
Pacific Medial Laboratory
05.2019 - 11.2019
Server
Mimi’s Café
05.2016 - 04.2019
Associate of Science - Radiologic Technology (In Progress)
Cypress College
High school diploma -
Paramount High School