Alexus Forbes
Morganton,NC
Summary
Dedicated professional with a strong track record in upholding cleanliness and safety standards. Skilled in fostering communication and tailoring experiences to improve client satisfaction. Demonstrated success in time management, leading to increased team productivity during busy periods.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self Employed
Newland, North Carolina
04.2022 - Current
- Ensured pristine living environments through meticulous residential cleaning.
- Created and executed personalized cleaning schedules to meet client expectations and improve satisfaction.
- Disinfected high-touch surfaces to uphold health and safety standards.
- Performed detailed cleaning of kitchens, bathrooms, bedrooms, and living areas.
- Scrubbed walls and cleaned appliances to ensure cleanliness throughout homes.
- Organized cleaning supplies and equipment to enhance workflow efficiency.
- Maintained effective communication with clients, addressing specific needs and feedback promptly.
- Coordinated cleaning tasks to align with client availability, ensuring flexibility and satisfaction.
Housekeeper
Bluegreen Vacations
Banner Elk, North Carolina
07.2021 - 03.2022
- Maintained effective communication with clients, addressing specific needs and feedback promptly.
- Ensured high standards of cleanliness in guest rooms and common areas to enhance guest experience.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks efficiently.
- Disinfected frequently touched objects, such as telephones and light switches, to enhance safety.
- Performed deep cleaning tasks prior to special events and peak seasons.
- Adhered to company standards for sanitation and hygiene during all cleaning activities.
- Organized and restocked cleaning supplies and equipment to ensure seamless operations.
- Managed laundry services to maintain consistent availability of fresh linens and towels for guest comfort.
- Inspected cleaned guest rooms to uphold presentation standards and enhance guest experience.
Lead Dishwasher
Bella's Restaurant
Banner Elk, NC
09.2020 - 03.2021
- Cleared trash and sanitized work area including tables, walls, and equipment to uphold kitchen cleanliness standards.
- Organized kitchen areas to enhance workflow and support team efficiency during service.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Pre-rinsed food from dirty dishes and loaded items into dishwashing machine for effective cleaning process.
- Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
- Assisted line staff and servers during busy shifts to ensure efficient service.
Cashier
Valero
Newland, NC
03.2020 - 08.2020
- Guided customers to specific products, answered questions, and provided product advice to improve shopping experience.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Operated cash register, collected payments and provided accurate change.
- Issued payments for products and services and issued receipts.
- Trained new employees in cashiering procedures and resolved customer service issues, enhancing team readiness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted management in end-of-day counts and secured funds, reducing risk of loss or theft.
Waitress
Can Ranh Bay
Banner Elk, NC
10.2019 - 02.2020
- Checked on guests to ensure meal satisfaction and suggested additional items, enhancing overall dining experience and boosting sales.
- Increased sales of high margin menu items through effective upselling.
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day.
- Greeted customers, answered questions, and recommended specials, wine, and desserts, effectively increasing customer engagement and sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Night Shift Manager
McDonald's
Banner Elk, NC
07.2019 - 11.2019
- Optimized productivity, streamlined program efficiency, and boosted profitability.
- Generated performance reports to identify areas for improvement and inform operational adjustments.
- Trained new employees in efficient cashiering procedures, reducing transaction errors and improving team readiness.
- Implemented training programs to enhance staff knowledge and utilized cross-training to ensure seamless operations during employee absences.
- Cross-trained in multiple store roles to enhance overall operational efficiency.
- Conducted personnel appraisals to evaluate staff training needs and support professional development.
- Reviewed schedules to keep all stores under leadership properly staffed.
- Allocated tasks based on operational requirements and team capabilities.
- Kept facilities secure and workers safe with proactive premises monitoring.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Taught employees how to optimize space for special events such as discount sales.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to the store.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Reviewed register count and bank deposits for proper amounts of currency.
- Produced nightly audit reports and updates to maintain accurate business records.
Catering Manager
Carolina BBQ
Newland, NC
10.2018 - 06.2019
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Scheduled, organized and led food tastings to guide client selections and enhance overall satisfaction.
- Worked with chefs to prepare custom menus, including meals and beverages.
- Supervised staff preparing and serving meals for events.
- Reduced food waste by overseeing and planning ingredients, anticipating customers and popularity of items.
- Monitored shipments, preparation, and food handling to ensure high standards of food quality.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Controlled portion sizes and garnishing for optimal cost controls.
- Conducted foodservice training programs focused on stocking condiments and processing transactions.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Implemented surface and equipment schedules and standards to maintain clean, neat and a sanitized kitchen.
- Developed and delivered training on cooking techniques and safety standards to improve staff performance.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
Education
High School Diploma -
Avery County High School
Newland, NC06-2017
Some College (No Degree) - Education
Western Carolina University
Cullowhee, NCSkills
- Basic mathematics
- Detail-oriented
- Team collaboration
- Customer assistance
- Operational efficiency
- Adaptability in fast-paced environments
- Patience and empathy
- Time management
- Multitasking and organization
- Relationship building
- Flexibility
- Conflict resolution
- Customized cleaning plans
- Health code compliance
- Sanitation standards
- Cleaning procedures
- Kitchen station support
- Health and safety training
- Point of sale systems
Timeline
House Cleaner
Self Employed
04.2022 - Current
Housekeeper
Bluegreen Vacations
07.2021 - 03.2022
Lead Dishwasher
Bella's Restaurant
09.2020 - 03.2021
Cashier
Valero
03.2020 - 08.2020
Waitress
Can Ranh Bay
10.2019 - 02.2020
Night Shift Manager
McDonald's
07.2019 - 11.2019
Catering Manager
Carolina BBQ
10.2018 - 06.2019
High School Diploma -
Avery County High School
Some College (No Degree) - Education
Western Carolina University