Alexus Gary
Fairburn,GA
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Veterans Evaluation Services
Atlanta, GA
01.2022 - Current
- Use medical terminology to actively communicate with providers for the interpretation of medical reports.
- Able to maintain quality by accurately checking Disability Benefit Questionnaires for grammatical or compositional errors.
- Checks on veterans' cases daily to ensure reports are received by the Department of Veterans' Affairs in a timely manner.
- Ensure each Disability Benefit Questionnaire reviewed is within strict Veterans Affairs guidelines.
- Upholds the privacy and confidentiality of veterans.
- Orders diagnostics in accordance with guidelines given by the Department of Veterans' Affairs.
- Interacts daily with scheduling, providers, and clinic staff to ensure all requirements are met.
Clinic Intake Specialist
Veterans Evaluation Services
Atlanta, GA
10.2020 - 01.2022
- Company Overview: Maximus Company, Atlanta, GA.
- Greet and sign in veterans upon arrival, guaranteeing that veterans are made welcome and comfortable.
- Obtain vitals in a kind and professional manner.
- Upload photographs and consent forms, and ensure they are delivered to the correct department.
- Complete sign out process by reviewing any associated appointments, reviewing travel pay procedures, and answering any questions the veteran may have.
- Travel to cover clinics in different states, located in per diems and Brick and Mortar locations, when there is a staff shortage.
- Assist with training new team members as needed, and reach out daily to team members to see if someone needs assistance completing duties.
- Create detailed and informative comments in cases to ensure all information is adequately documented.
- Conduct inventory control weekly, making certain all office supplies are stocked.
- Assist with projects as requested by the Regional Clinic Manager and Team Leads.
- Update and check in with providers regarding veterans' case status, so cases are able to progress.
- Assisted in training new personnel when required.
- Managed staffing requirements by scheduling employees according to business needs.
Customer Service Representative
Santa Barbara Tax Products Group
La Jolla, CA
01.2020 - 06.2020
- Company Overview: La Jolla, CA (Seasonal)
- Effectively utilized company call scripts to handle and resolve customers' questions, concerns, and complaints.
- Handled high-volume inbound calls, provided and explained company products/services, verified cashier's checks, and provided loan information.
- Maintained professionalism and care with both tax preparers and taxpayers.
- Demonstrated excellent customer service to help maintain and build good rapport with new and existing customers.
- Adequately calculated customers' expected service fees in regard to current and past tax seasons.
U.S. Air Force (Administrative)
U.S. Air Force
San Antonio, TX
05.2019 - 12.2019
- Company Overview: Lackland AFB - San Antonio, TX (Honorable Discharge)
- Served as an Entry Controller for seven dorms to ensure dormitories were always ready for additional inspections from upper management.
- Effectively conducted welfare and security inspections to ensure all assigned airmen were 'accounted for' and in designated areas.
- Acted as a mentor for trainees in 'flights' for airmen rehab-return.
- Managed and maintained the dormitory calendar for the daily watch bill and made necessary changes based on airmen's appointments.
- Actively engaged in weekly meetings with upper management on how to improve current facilities.
- Developed strong interpersonal relations while acting as a liaison between upper management and trainees to deliver pertinent information.
Administrative Assistant
Cyber Up Supply Chain
Savannah, GA
02.2019 - 05.2019
- Company Overview: Savannah, GA
- Successfully performed administrative duties, including answering a multi-line phone system, making copies, scanning and filing documents, and utilizing Microsoft Office.
- Managed and updated daily data/spreadsheets, prepared shipping and receiving orders, and worked directly with customers via email and/or phone to process orders.
- Effectively ensured all Bill of Lading paperwork was completely and accurately completed for drivers to leave the warehouse in a timely manner.
Education
Albany State University -
Albany State University
Albany, GA01.2017
Moanalua High School -
Moanalua High School
Honolulu05.2016
Maury High School -
Maury High School
Norfolk, VA01.2014
Skills
- Detail-oriented
- Customer Service
- Multi-tasker
- Prioritization
- Scheduling
- Time Management
- Record-Keeping
- Problem Solving
- Microsoft Office
- Data Entry
- Team Player
- Administrative
- New Hire Training
- HIPAA Compliance
- Clinical Documentation
- Office Management
- Motivational Leadership
Otherqualifications
Microsoft Office - Microsoft Word, Excel, Outlook, Powerpoint, Software - Winsys, Five9, and OMS
Timeline
Quality Analyst
Veterans Evaluation Services
01.2022 - Current
Clinic Intake Specialist
Veterans Evaluation Services
10.2020 - 01.2022
Customer Service Representative
Santa Barbara Tax Products Group
01.2020 - 06.2020
U.S. Air Force (Administrative)
U.S. Air Force
05.2019 - 12.2019
Administrative Assistant
Cyber Up Supply Chain
02.2019 - 05.2019
Albany State University -
Albany State University
Moanalua High School -
Moanalua High School
Maury High School -
Maury High School
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