Ashley Ray
Kent,WA - Washington
Summary
Proven track record in optimizing productivity in Administrative Office Management. Dependable, ethical, and reliable professional with a collaborative leadership style that fosters an engaged and empowering work culture. Strong ability to build and maintain relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Administrative Office Manager
Plymouth Housing
Seattle
11.2023 - Current
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Reduced operational costs with thorough vendor contract negotiations and cost analysis.
- Implemented key changes in administrative policies based on feedback from staff surveys for continuous improvement of workplace conditions.
- Initiated workflow optimization efforts, resulting in improved project efficiency and reduced processing time.
- Established standardized procedures for maintaining records related to facilities management, contracts, and equipment maintenance schedules.
- Managed inventory control processes, ensuring timely procurement of office supplies while minimizing excess stock levels.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Restaurant Manager
13 Coins
SeaTac, WA
05.2022 - 11.2023
- Carefully interviewed, selected, trained, and supervised all staff
- Supported FOH & BOH leading a 20 plus crew with heavy flowing traffic
- Led and directed team members on effective methods, operations, and procedures
- Managed staff up to 20 people schedules and maintained adequate coverage for all shifts
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Developed and maintained relationships with customers and suppliers through account development
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
General Manager
Jules Maes
06.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
- Launched new, robust business management software system, resulting in improved operational insight and planning
Notary Signing Agent
Home Lenders Solution
Bend, OR
08.2016 - 04.2020
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
Administrative Office Manager
Bonaventure Senior Living
03.2013 - 08.2016
- In conjunction with Executive Director, ensured coordination of resident move-in's (move-in paperwork), move-outs (Move-out Checklist) and day-to-day administration needs of residents are met
- Responsible for Daily operations of community in coordination with Executive Director
- Assisted corporate HR controller with all Human resources for the building
- Assisted in the collection and recording of resident expenses
- Receipt security deposits and assessment fees
- Assembled personnel files
- Assemble resident administrative files
- Staff payroll (ADP, Pay Com)
- Develop annual administrative budget
- Assisted with coordination of in-house events
- Responsible for ordering supplies, submitting invoices to accounts receivable
- Oversaw Administrative staff and organization
- Weekly Audits of all personnel and resident filing
- Responsible for proper certification of all staff and maintaining all records
- Follow ageing report and initiates contact with residents/families for payment
- Petty cash management and reconciliation
- Medicaid/Part B billing and submission
- Oversaw the on-boarding/off-boarding for new hires
- Coordination of new hire orientation
Administrative Assistant
Bonaventure Senior Living
01.2010 - 03.2013
- Welcomed visitors in person or on the telephone
- Interacted with visitors, residents and staff in a joyful manner
- Provided information to inquiries in support of the marketing and sales effort
- Assisted with tours at the community
- Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Assisted the Business Office Manager with the onboarding process for new hires and maintaining electronic and physical employee files
- Managed the long-term care policy reporting
- Helped maintain active credentials and training requirements for staff
Education
Associate of Arts -
Lane Community College
Eugene, OR06.2003
Skills
- Program Development
- Product Analysis
- Verbal and Written Communication
- Staff Training
- Employee Scheduling
- Market Analysis
- Facilities Management
- Organizational Leadership
- Records Management
Timeline
Administrative Office Manager
Plymouth Housing
11.2023 - Current
Restaurant Manager
13 Coins
05.2022 - 11.2023
General Manager
Jules Maes
06.2020 - 04.2022
Notary Signing Agent
Home Lenders Solution
08.2016 - 04.2020
Administrative Office Manager
Bonaventure Senior Living
03.2013 - 08.2016
Administrative Assistant
Bonaventure Senior Living
01.2010 - 03.2013
Associate of Arts -
Lane Community College
Certification
- Certifix Office 365 Certification
- Notary Public Current
- CPR Certification
- Harm Reduction Certification
- Management Success Certification
- MAST Permit
- Food Handler Certification
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